Ken

The reviews of Ken's Sewer Drain & Plumbing reveal several themes in customer sentiment:Variable Quality of Service: Many customers applauded the efficiency and technical skill of the plumbers, noting quick response times and friendly demeanor. For example, technicians like Scott and Neal received positive mentions for their professionalism and problem-solving capacities. However, equally frequent... Read more

The reviews of Ken's Sewer Drain & Plumbing reveal several themes in customer sentiment:Variable Quality of Service: Many customers applauded the efficiency and technical skill of the plumbers, noting quick response times and friendly demeanor. For example, technicians like Scott and Neal received positive mentions for their professionalism and problem-solving capacities. However, equally frequent were complaints about the effectiveness of the service provided, with multiple instances where drainage issues persisted after Ken's intervention. This inconsistency suggests a disparity in the quality of service delivery among different technicians.Pricing Issues: A significant number of reviewers expressed dissatisfaction with the company's pricing model. Many felt that they were not adequately informed about charges beforehand, leading to surprise upcharges during or after service. Reviews highlighted instances where customers were unhappy with discrepancies between quoted prices over the phone and those charged on-site, encapsulating a prevailing feeling of being misled or treated unfairly Read less