K & S Heating, Air Conditioning, Plumbing & Electrical

The reviews for K & S Heating, Air Conditioning, Plumbing & Electrical present a troubling picture of the company's operational standards and customer service. Key themes emerge from the reviews:Service Quality Issues: Numerous customers reported inadequate or faulty repairs, including incorrect installations and repeated issues following service visits. Reviewers noted that technicians often fail... Read more

The reviews for K & S Heating, Air Conditioning, Plumbing & Electrical present a troubling picture of the company's operational standards and customer service. Key themes emerge from the reviews:Service Quality Issues: Numerous customers reported inadequate or faulty repairs, including incorrect installations and repeated issues following service visits. Reviewers noted that technicians often failed to accurately diagnose problems, leading to additional expenses and ongoing issues.Communication Failures: Many reviews highlighted a significant lack of communication between the company and its customers. Clients expressed frustration over unreturned calls, missed appointments, and lack of follow-up regarding service issues. Reviewers recounted instances where they were left waiting for technicians who did not show up without any prior notice.Billing and Transparency Concerns: Customers frequently criticized the company's billing practices, claiming they were charged for unnecessary services or left without clear explanations regarding charges. There are repeated mentions of being billed for parts and labor that seemed excessively priced relative to the market.Negative Customer Service Experiences: The reception staff and management at K & S were cited as rude or unhelpful in multiple cases, suggesting a systemic issue in customer care. Reviewer accounts identified a lack of empathy and concern from the staff, particularly in urgent situations.Mixed Experiences with Technicians: While some individual technicians were praised for their professionalism and skill, the overall perception of K & S was marred by the inconsistent quality of service reported across the board.A General Decline in Standards: Long-time customers reported a noticeable decline in service quality compared to previous experiences, indicating a possible change in management practices or workforce composition. Through this analysis, it is evident that K & S Heating, Air Conditioning, Plumbing & Electrical is facing substantial challenges in maintaining customer satisfaction and trust. With consistent patterns of negative feedback surrounding key areas of service Read less