Hiawatha Sewer Service

From the reviews shared, several key themes emerge:Service Quality: Reviewers consistently express dissatisfaction with the quality of service provided. A notable concern is the inadequately addressed damage to property, specifically a bathtub, without an apology or offer for compensation. This indicates a lack of accountability and customer service focus.Communication Issues: Multiple reviews hig... Read more

From the reviews shared, several key themes emerge:Service Quality: Reviewers consistently express dissatisfaction with the quality of service provided. A notable concern is the inadequately addressed damage to property, specifically a bathtub, without an apology or offer for compensation. This indicates a lack of accountability and customer service focus.Communication Issues: Multiple reviews highlight unreliable and confusing communication regarding pricing and services. The promise of a free quote was not honored, leaving customers unsure and frustrated. Lack of transparency about subcontracting arrangements with Ken's Sewer Drain & Plumbing further complicates expectations for service delivery.Emergency Response and Effectiveness: One review discusses a severe plumbing emergency where the response not only failed to resolve the main issue but also led to further damage and an unpleasant cleanup situation. This highlights inefficacy in service that compounds the initial problem, leading to a lack of trust and further dissatisfaction.Customer Experience: Customers report surprising experiences that escalate to a dissatisfaction level where they would not recommend the service. Issues such as being left to handle disastrous residual problems after service indicate a poor understanding of customer care standards. Overall, these collective sentiments suggest that Hiawatha Sewer Service may need to reevaluate its customer service approach, improve communication transparency, and ensure proper training and accountability for technicians to enhance overall customer satisfaction. Read less