Hero: Plumbing, Heating, Cooling, Drains, Ducts & Electrical

Hero Plumbing, Heating, Cooling, Drains, Ducts & Electrical's recent reviews convey a deeply polarized sentiment. While several customers expressed gratitude for timely and professional service, notably from individual technicians, a significant number voiced frustration over exorbitant pricing and perceived deceptive billing practices. Many reviews highlight a pattern of upselling unnecessary ser... Read more

Hero Plumbing, Heating, Cooling, Drains, Ducts & Electrical's recent reviews convey a deeply polarized sentiment. While several customers expressed gratitude for timely and professional service, notably from individual technicians, a significant number voiced frustration over exorbitant pricing and perceived deceptive billing practices. Many reviews highlight a pattern of upselling unnecessary services that left customers feeling manipulated, alongside accusations of poor communication and follow-up. Although some saw value in the company's subscription service, others were disillusioned by high fees and substandard workmanship. Overall, a substantial portion of the feedback reveals dissatisfaction with Hero's practices, compelling potential customers to proceed with caution. In-Depth Sentiment Analysis: The reviews reflect a significant divide in customer experiences with Hero Plumbing, Heating, Cooling, Drains, Ducts & Electrical. Customers frequently cite:Positive Experiences with Technicians: Some technicians, particularly named individuals such as Jose and Chad, are commended for their professionalism, respectfulness, and ability to provide clear explanations. These positive encounters led several customers to express a willingness to call Hero again for future home issues.High Pricing and Upselling Concerns: A recurring theme amongst dissatisfied customers is the perception of overpriced services. Numerous reviewers report being quoted shockingly high amounts for relatively simple tasks Read less