Gopher Sewer & Drain

The reviews for Gopher Sewer & Drain indicate clear patterns in customer sentiment, encompassing positive, neutral, and negative experiences.Positive Feedback: - Quick Response Time: Multiple customers commented on the company's ability to provide same-day service and quick responses to urgent requests. Many appreciated the friendly and professional demeanor of technicians, often praising indiv... Read more

The reviews for Gopher Sewer & Drain indicate clear patterns in customer sentiment, encompassing positive, neutral, and negative experiences.Positive Feedback: - Quick Response Time: Multiple customers commented on the company's ability to provide same-day service and quick responses to urgent requests. Many appreciated the friendly and professional demeanor of technicians, often praising individuals like Pedro and Eduardo for their attentiveness and communication skills. - Quality and Efficiency of Work: Many reviews highlighted successful service experiences, with customers noting effective problem resolution. The ability to address simple to complicated plumbing issues efficiently was frequently mentioned. Customers were particularly pleased when technicians cleaned up after the job was done and provided useful maintenance tips. - Fair Pricing: Several customers mentioned the fair and competitive pricing of services, especially when comparing Gopher to other larger companies. Many noted that Gopher's flat fees and upfront pricing made for a transparent transaction.Negative Feedback: - Upselling Practices: Several customers expressed frustration with aggressive upselling tactics used by technicians during service calls. Some experienced pressure to agree to additional services that were not clearly necessary, impacting their overall satisfaction with the service. - Communication Issues: There were notable instances where customer experience was marred by lack of communication, such as missed appointments without proper notice. Some customers reported having to follow up multiple times to receive updates or clarifications regarding their projects or scheduled services. - Billing Discrepancies: Some reviews indicated that customers felt misled regarding costs, with unexpected charges added post-service. Instances where customers were charged significantly more than initially quoted caused disappointment and distrust towards the company.Service Reliability: Some reviews referenced lapsed reliability in service appointments where technicians either arrived very late or did not show up at all, impacting customer trust. Other instances reflected unresolved issues after services were rendered, with customers facing additional complications shortly thereafter. In conclusion, while Gopher Sewer & Drain offers commendable service with many satisfied clients, the negative aspects regarding sales tactics, communication, and reliability indicate critical areas for improvement, which, if addressed, may cultivate an even more positive reputation within the community. Read less