Flohaug Plumbing

The review clearly indicates a negative sentiment towards Flohaug Plumbing, stemming specifically from a policy concerning estimate fees. The reviewer compares this practice unfavorably to their previous experiences with other plumbers who provided free estimates, which adds to their frustration. Common findings from this review suggest that potential customers value transparency and clear commu... Read more

The review clearly indicates a negative sentiment towards Flohaug Plumbing, stemming specifically from a policy concerning estimate fees. The reviewer compares this practice unfavorably to their previous experiences with other plumbers who provided free estimates, which adds to their frustration. Common findings from this review suggest that potential customers value transparency and clear communication regarding costs. The unexpected $95 charge for an estimate appears to have created a sense of distrust, as the reviewer feels that they were not informed upfront. This indicates an area for improvement in customer service and communication practices for Flohaug Plumbing, potentially impacting their reputation and customer retention. Addressing these concerns by ensuring clarity around costs before dispatching service could enhance customer satisfaction and loyalty. Read less