Cities 1 Plumbing Heating & AC

Cities1 demonstrates strong technical expertise and professionalism in customer interactions, with many reviews praising knowledgeable technicians, responsiveness, and courteous staff. However, pricing is a significant and recurring weakness—multiple customers report substantial overcharges, hidden fees, and markups that far exceed industry standards (e.g., $700 for a $100 part, 4x prevailing la... Read more

Cities1 demonstrates strong technical expertise and professionalism in customer interactions, with many reviews praising knowledgeable technicians, responsiveness, and courteous staff. However, pricing is a significant and recurring weakness—multiple customers report substantial overcharges, hidden fees, and markups that far exceed industry standards (e.g., $700 for a $100 part, 4x prevailing labor rates, 100% price gouges on materials). Project completion shows mixed results with some excellent emergency response stories but also documented cases of unfinished work, unresponsive follow-up, and permit issues. The company excels with complex boiler systems but struggles with transparency and fair pricing practices. Read less