Bonfe Plumbing, Heating & Air Service

The reviews reveal a stark division in customer experiences, with numerous commonalities:High Pricing: A vast majority of reviewers expressed dissatisfaction with Bonfe's pricing, labeling it as "outrageous," "absurd," and "price gouging." Clients frequently compared Bonfe's charges to other local providers, often finding Bonfe's estimates to be two to three times higher than industry norms. Numer... Read more

The reviews reveal a stark division in customer experiences, with numerous commonalities:High Pricing: A vast majority of reviewers expressed dissatisfaction with Bonfe's pricing, labeling it as "outrageous," "absurd," and "price gouging." Clients frequently compared Bonfe's charges to other local providers, often finding Bonfe's estimates to be two to three times higher than industry norms. Numerous anecdotes illustrate scenarios where customers were charged exorbitant fees for relatively simple jobs, such as replacing faucets or thermostats.Upselling and Sales Tactics: Many customers felt pressured into accepting unnecessary services or products during visits. Instances of technicians presenting inflated quotes for repairs alongside aggressive pitches for service plans painted Bonfe as more of a sales-oriented business rather than one focused on genuine service.Poor Scheduling and Customer Service: Customers often cited frustrations with scheduling, highlighting last-minute cancellations or the lack of precise arrival windows for technicians. Many reports indicated that customers wasted significant time waiting for appointments that were either rescheduled or showed up excessively late, leading to dissatisfaction with the reliability of the service.Technical Concerns: Some clients raised issues regarding the expertise of technicians, alleging that they either misdiagnosed problems or provided inflated assessments that resulted in unnecessary expenses. A trend emerged where customers felt compelled to seek second opinions, often finding that other companies provided better service or accurate assessments for significantly lower costs.Frustration with Service Plans: Users that subscribed to service plans expressed regret. Several complained about the difficulty of canceling such plans or not receiving the promised services, leading to feelings of entrapment rather than peace of mind as advertised.Variable Positive Feedback: While many reviews highlighted negative experiences, there were a few instances where customers acknowledged prompt and professional service from individual technicians. However, such mentions were overshadowed by overwhelmingly negative sentiments regarding the company Read less