Blaylock Plumbing

In reviewing customer feedback on Blaylock Plumbing, several recurring themes emerge:Mixed Professionalism: Several customers distinguished between past positive experiences and recent negative ones, pointing out that the quality of service has waned. For instance, while one reviewer recalled excellent sewer replacement work, others reported very unprofessional behavior from the sole residential p... Read more

In reviewing customer feedback on Blaylock Plumbing, several recurring themes emerge:Mixed Professionalism: Several customers distinguished between past positive experiences and recent negative ones, pointing out that the quality of service has waned. For instance, while one reviewer recalled excellent sewer replacement work, others reported very unprofessional behavior from the sole residential plumber, Chad. Customers expressed dissatisfaction with the completion of work and attention to detail.High Charges with Low Satisfaction: A notable number of reviews stress the high rates charged by Blaylock Plumbing, with pricing starting at $170-190 per hour plus trip fees, raised concerns regarding value for money. Reviewers often felt that the services provided did not justify the costs, particularly when issues remained unresolved after being addressed by Blaylock Plumbers.Customer Service Issues: Reports of rude or unhelpful customer service were prevalent. Many reviewers indicated poor communication from both the management and service personnel. Instances where the owner or managers were described as condescending or dismissive foreshadowed negative customer experiences. There were complaints about unreturned calls and an inability to reach management when issues arose.Inconsistent Quality of Work: Some reviewers reported unresolved issues even after service. A common theme was dissatisfaction with the work done; in particular, complaints about something as simple as a leaky sink or minor repairs that continued to function improperly were quite common. This inconsistency has led multiple clients to seek alternative plumbing services shortly after their engagements with Blaylock.Positive Experiences Amid Negatives: Despite the significant criticism, a small number of reviews highlighted commendable aspects, such as the efficiency of the service, a friendly demeanor of some workers, and the ability to complete jobs quickly.Communication Gaps: Customers pointed out delays in scheduling and a lack of formal estimates prior to work commencement. The informal communication style was acknowledged but often criticized for leading to misunderstandings about costs and expectations. In summary, while Blaylock Plumbing has a foundation of positive customer interactions, a pattern of poor communication, inconsistent service quality, and high fees has overshadowed these positive experiences recently. Addressing these issues may be crucial for improving customer satisfaction in future dealings. Read less