Big River Plumbing

The review from Diane showcases several critical issues regarding Big River Plumbing's service delivery. Key themes include:Reliability Issues: The reviewer emphasizes that the company failed to show up for appointments and was late in addressing plumbing problems. This lack of reliability is a significant concern, as timeliness is often crucial in service industries.Communication Breakdowns: Dian... Read more

The review from Diane showcases several critical issues regarding Big River Plumbing's service delivery. Key themes include:Reliability Issues: The reviewer emphasizes that the company failed to show up for appointments and was late in addressing plumbing problems. This lack of reliability is a significant concern, as timeliness is often crucial in service industries.Communication Breakdowns: Diane points out a failure in communication, both between the plumber and the home warranty company and between the plumber and herself. The plumber's refusal to coordinate with the warranty company exacerbated the situation, leading to frustrations and extended delays.Pricing Transparency: There is dissatisfaction regarding the pricing provided for the plumbing work. The reviewer felt the costs were inflated and questioned the necessity and legitimacy of certain charges. This perception of unfair pricing can severely damage client trust.Professional Demeanor: The review highlights a lack of professionalism, both in service delivery and with communication, particularly in sending a tone-deaf email after a negative service experience. This reflected poorly on the company's customer service approach.Recommendation Against Use: Diane strongly advises potential customers not to engage with Big River Plumbing, indicating that her experience was not an isolated incident but rather a systemic issue within the company's operational standards. Overall, the review encapsulates an overwhelmingly negative sentiment that could significantly deter potential clients seeking dependable plumbing services. The concerns highlighted in aspects of reliability, communication, pricing, and professionalism are critical areas that Big River Plumbing must address to improve their customer satisfaction and restore their reputation. Read less