AMG Heating & Air Conditioning

The sentiment in the review indicates significant disappointment and anger directed towards AMG Heating & Air Conditioning. The reviewer initially sought assistance with a boiler issue but experienced delays, leading to the engagement of another contractor. Key issues highlighted include:Service Delay: The reviewer mentioned that the company's representative was too busy to address their problem p... Read more

The sentiment in the review indicates significant disappointment and anger directed towards AMG Heating & Air Conditioning. The reviewer initially sought assistance with a boiler issue but experienced delays, leading to the engagement of another contractor. Key issues highlighted include:Service Delay: The reviewer mentioned that the company's representative was too busy to address their problem promptly, which caused inconvenience and led them to seek help elsewhere.Cost Discrepancy: There is a notable frustration around the pricing for parts and installation. The reviewer compares the costs provided by different contractors, highlighting a perceived overcharge by AMG Heating & Air Conditioning, as well as a lack of transparency regarding the warranty.Communication and Rudeness: The reviewer suggests that Andy, the owner, was rude during their interaction, which exacerbated an already tense situation.Receipt Issue: The inability to obtain a receipt for a substantial payment of $17,000 raises concerns about transparency and trust. It suggests a potential lack of professionalism in business practices. Overall, the review points to a severe breakdown in customer service and communication, resulting in a highly negative experience that has left the customer feeling cheated and frustrated. Read less