Swanson Plumbing Services

The reviews demonstrate a divided sentiment regarding Swanson Plumbing Services. A consistent theme through the negative reviews is the lack of reliability, with customers reporting that the company did not show up for scheduled appointments without notifying them. Such experiences lead to frustration and dissatisfaction with their service scheduling. Conversely, the positive reviews highlight se... Read more

The reviews demonstrate a divided sentiment regarding Swanson Plumbing Services. A consistent theme through the negative reviews is the lack of reliability, with customers reporting that the company did not show up for scheduled appointments without notifying them. Such experiences lead to frustration and dissatisfaction with their service scheduling. Conversely, the positive reviews highlight several key strengths of the company, including promptness in responding to emergencies, professionalism, and the quality of their work. Customers reported swift resolution of plumbing issues and described workers as courteous and caring, which indicates a commitment to customer service. Specific praise was given to Tim Swanson for his efficiency and ability to resolve multiple problems in a single visit. Additionally, the positive reviews emphasized reasonable pricing, suggesting that customers feel they receive good value for the services rendered. This juxtaposition suggests that while there are critical gaps in their scheduling reliability, the execution of the work and overall customer experience during service can be quite high. In summary, Swanson Plumbing Services excels in delivering high-quality plumbing solutions when service is received, but they need to improve their appointment management and communication processes to enhance overall customer satisfaction. Read less