GSM - New Ulm

The first review highlights a positive experience with plumbing and heating services. The customer specifically mentions the technicians' ability to explain the necessary work and manage billing fairly. This aspect reinforces the company's strength in customer communication and transparency, leading to a recommendation. Contrasting this, the second review indicates a negative experience due to in... Read more

The first review highlights a positive experience with plumbing and heating services. The customer specifically mentions the technicians' ability to explain the necessary work and manage billing fairly. This aspect reinforces the company's strength in customer communication and transparency, leading to a recommendation. Contrasting this, the second review indicates a negative experience due to inadequate service resolution. The customer faced issues with basement flooding exacerbated by repeated service calls - particularly criticizing the charge for an unneeded second visit resulting from a mistake by the technician. This shows a gap in error management and customer satisfaction practices, which could have been addressed more effectively. The third review presents a particularly harsh critique. The customer recounts a troubling experience with the installation of a garbage disposal, emphasizing overpricing, poor installation, and deceit regarding the components. The account speaks to serious concerns about integrity and the quality of workmanship. These sentiments reflect a significant mismatch between customer expectations and service delivery, showcasing a potential area for improvement. Common threads among the reviews reveal a dichotomy in GSM - New Ulm's service reputation. While some customers experience competent service, others are left feeling cheated and dissatisfied, particularly regarding pricing fairness and the quality of work performed. This variance suggests a need for the company to enhance its training and oversight mechanisms to ensure consistency and reliability across all service offerings. Addressing these issues could help improve overall customer satisfaction and prevent future negative reviews. Read less