Water Conditioning

This single review describes a severely negative experience where the serviceman failed to diagnose and repair a water softener media issue despite being provided clear diagnostic information. The $135 service call was characterized as a sales call rather than a genuine repair attempt, with the customer ultimately solving the problem themselves for less than the service fee. The company did not re... Read more

This single review describes a severely negative experience where the serviceman failed to diagnose and repair a water softener media issue despite being provided clear diagnostic information. The $135 service call was characterized as a sales call rather than a genuine repair attempt, with the customer ultimately solving the problem themselves for less than the service fee. The company did not respond to the customer's complaint. All four dimensions show critical failures: poor professionalism (inadequate preparation and responsiveness), unfair pricing (service call viewed as sales tactic), incomplete project completion (problem unresolved), and insufficient experience (failure to diagnose a straightforward media replacement issue). Read less