North Country Heating Cooling & Refrigeration

The reviews reveal several critical issues that customers have faced:Service Quality: There is a prevalent concern regarding the quality of service provided by North Country Heating Cooling & Refrigeration. Customers noted that the system installation was performed incorrectly, leading to failures and necessitating repairs. This points to a potential lack of expertise or attention to detail on the... Read more

The reviews reveal several critical issues that customers have faced:Service Quality: There is a prevalent concern regarding the quality of service provided by North Country Heating Cooling & Refrigeration. Customers noted that the system installation was performed incorrectly, leading to failures and necessitating repairs. This points to a potential lack of expertise or attention to detail on the part of the technicians.Cost and Pricing Issues: Customers expressed frustration over being charged significantly for minor repairs, such as a replacement nozzle. The perceived high costs, especially for simple tasks, left customers feeling gouged, particularly seniors who may have limited financial flexibility.Customer Service Responsiveness: A notable complaint was the lack of communication from the company. Customers mentioned that their calls went unreturned when they sought clarification or assistance regarding their issues. This lack of responsiveness can be particularly detrimental in urgent situations, such as heating failures during winter.Timeliness: Delays in receiving necessary parts, especially during a critical time like winter, were mentioned. This raises concerns about the company's operational efficiency and ability to address emergencies promptly. In summary, common threads among the reviews indicate disappointment with installation quality, excessive charges for repairs, poor customer service in terms of communication, and delays in service. Addressing these issues could significantly enhance customer satisfaction and restore trust in the company. Read less