Hietala Plumbing And Heating

The reviews indicate a generally positive experience with Hietala Plumbing and Heating, especially highlighting the timely arrival of technicians and their expertise. Customers seem to appreciate the friendly attitude of the staff, with one reviewer specifically contrasting their experience favorably against a competitor, indicating a sense of approval and satisfaction with Hietala's service compa... Read more

The reviews indicate a generally positive experience with Hietala Plumbing and Heating, especially highlighting the timely arrival of technicians and their expertise. Customers seem to appreciate the friendly attitude of the staff, with one reviewer specifically contrasting their experience favorably against a competitor, indicating a sense of approval and satisfaction with Hietala's service compared to Guthrie Plumbing. Nevertheless, the reviews also point to significant communication issues, as one customer reported a lack of follow-up after an initial estimate, going a month without any update. This can lead to frustration and disappointment for clients seeking timely service, indicating that while the service quality may be high, the overall customer experience is impacted by poor communication practices. In summary, while Hietala Plumbing and Heating excels in service delivery on-site, enhancing their follow-up communication processes could substantially improve customer satisfaction and reduce uncertainty in future transactions. Read less