Carlson Bros Plumbing & Heating

The reviews clearly indicate a trend of customer dissatisfaction with Carlson Bros Plumbing & Heating. The most frequent complaints involve perceived deceptive pricing practices, where customers felt they were billed for services they didn't receive or explicitly declined. Charges, such as a $40 truck surcharge and high overtime rates, were highlighted as unfair or excessive, leading to feelings o... Read more

The reviews clearly indicate a trend of customer dissatisfaction with Carlson Bros Plumbing & Heating. The most frequent complaints involve perceived deceptive pricing practices, where customers felt they were billed for services they didn't receive or explicitly declined. Charges, such as a $40 truck surcharge and high overtime rates, were highlighted as unfair or excessive, leading to feelings of being scammed. Issues related to service execution were crucial, with customers describing their properties as having been left in disarray following plumbing activities. Specific grievances include water damage, dirt and mud tracked into homes, and untested equipment resulting in further maintenance issues. These accounts reflect a lack of professionalism in completing jobs and cleaning up afterward. Moreover, the reported interactions with customer service, including dismissiveness when complaints were raised, further exacerbate the negative customer sentiments. The mocking behavior described by a dissatisfied customer implies a concerning lack of respect for clients and undermines any potential for conflict resolution. The collective nature of these complaints suggests a systemic problem within the company's operation, particularly in service delivery and customer relations. Overall, these reviews paint a picture of a company that fails to meet customer expectations, leading to significant reputational damage and a strong recommendation for potential clients to consider alternative service providers. Read less