Overview of Company Customer Sentiment Analysis in January
The reviews for Bluewater Services / Bluewater Geothermal present a strongly negative sentiment. Customers express severe dissatisfaction with the company's service, highlighting issues such as poor communication, failure to deliver on promises, and significant delays in installation. Many reviews describe experiences of financial loss, with customers mentioning lost deposits and legal battles to ... Read more
The reviews for Bluewater Services / Bluewater Geothermal present a strongly negative sentiment. Customers express severe dissatisfaction with the company's service, highlighting issues such as poor communication, failure to deliver on promises, and significant delays in installation. Many reviews describe experiences of financial loss, with customers mentioning lost deposits and legal battles to recover funds. The general consensus paints the company as unreliable and untrustworthy, with several customers warning others to avoid using their services. Read less
Overview of Company Customer Sentiment Analysis in January
The sentiment analysis indicates a predominantly negative perception of Bluewater Services / Bluewater Geothermal, with several common themes appearing across the reviews.Customer Communication: A significant issue noted was the lack of communication. Many customers expressed frustration regarding unreturned calls and delayed responses from the company. This led to feelings of abandonment, particu... Read more
The sentiment analysis indicates a predominantly negative perception of Bluewater Services / Bluewater Geothermal, with several common themes appearing across the reviews.Customer Communication: A significant issue noted was the lack of communication. Many customers expressed frustration regarding unreturned calls and delayed responses from the company. This led to feelings of abandonment, particularly alarming for clients who were left waiting for essential home heating during winter.Delays and Performance Issues: Customers reported long waits for the installation of their geothermal systems. Promised installation schedules were frequently disregarded, and customers felt that the company did not prioritize their needs. This delay, combined with the bitter cold winter conditions in Duluth, heightened customer frustration.Financial Concerns: Several reviewers mentioned substantial upfront payments (e.g., $10,000 deposits) that resulted in disputes and legal action when the services were not delivered. The financial aspect of their experiences created a lasting impression of mistrust and dissatisfaction.Legal and Ethical Concerns: Customers reported issues with the legality of the service provided, noting that the company had lost its operating license and was under a cease and desist order from the state. This aspect raised serious concerns among consumers about the legitimacy and viability of the business.Overall Trustworthiness: The general sentiment conveyed by the reviews is that Bluewater Services / Bluewater Geothermal is an untrustworthy company. Multiple customers recommended avoiding their services altogether, which illustrates a significant reputational concern for the business. In conclusion, the reviews collectively underscore numerous areas where Bluewater Services / Bluewater Geothermal is failing to meet customer expectations, leading to a sharp negative view of the company within the community. Read less
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