Advantage Air Plumbing Heating and Cooling

The reviews highlight a split perception of Advantage Air Plumbing Heating and Cooling, oscillating between commendable service and grave dissatisfaction.Positive Experiences: Several customers report highly positive interactions with the company. They commend the responsive customer service, efficient scheduling, and quality installations. For instance, customers appreciated the quick turnaround ... Read more

The reviews highlight a split perception of Advantage Air Plumbing Heating and Cooling, oscillating between commendable service and grave dissatisfaction.Positive Experiences: Several customers report highly positive interactions with the company. They commend the responsive customer service, efficient scheduling, and quality installations. For instance, customers appreciated the quick turnaround for installations related to air exchange systems and water heaters and noted the professionalism of the technicians involved, with specific individuals highlighted for their excellence.Negative Experiences: Conversely, there is a notable number of reviews that detail severe issues, particularly regarding the installation of septic and HVAC systems. These complaints emphasize significant problems, such as damage caused during installation, prolonged periods of unresolved technical issues, and a lack of accountability from the company following service failures.Customer Service Concerns: A pervasive theme in the negative feedback revolves around a lack of adequate customer service in times of distress. Some customers felt that the company did not acknowledge its mistakes, resulting in extensive damage and financial burden to clients. The sense of being ignored after multiple attempts to resolve issues reflects a wider issue in customer relations.Quality Control Issues: Several reviews mention poorly executed installations, including incorrect sizing of equipment, which led to health issues, property damage, and ongoing complications. These problems indicate potential gaps in the company Read less