Review and analyze now for company Citywide Plumbing and provide the analysis in the discussed format for the following reviews: '''Great work! Setup online appt for my tenant for a clogged sink and drain. Quote within 15 mins and appt a day later.
Showed up on-time, sent videos of water flowing through drains. Sent text link with the invoice and payment.
Whole process was super easy especially for landlords!! I reached out to Johnny a year ago for a quote on replacing my ~20 year old water heater. After talking to family, they suggested I wait until it gives out.
Not once during the estimate process was Johnny pushy or aggressive. He answered all the questions we had (we are new homeowners and we were all over the place trying to learn about tankless, gas, electric, hybrid, etc..), even though we did not initially follow through with any work.
A year later, our water heater finally broke! Johnny was the obvious choice we wanted to reach out as we were left with a good impression with his authenticity, friendliness, knowledge, and care into our home project. He replied immediately, gave us a great price, and came first thing the next day! I'll also add that it seems some yelp pages have a lot of fake reviews, but when you take a look at Citywide Plumbing, you can tell these are real customers who are happy with their work.
I only hope Johnny has enough time for me again in the future. :) Our shower developed a leak and the first handy-man I had try to fix it replaced the cold valve stem (I think), and the problem seemed to be fixed.
It just came back a couple weeks later, though. So we decided to get real plumbing pros to do it.
I reached out to Citywide based on their Yelp! rating, and I'll get to the details, but they earn every star. I included pictures, and Jessica got right back to me with a quote in 20 minutes.
She explained they could only do a new single-handle Delta valve, would need to open the drywall, and would retain the removed section for easier drywall repair. This gave us the opportunity to replace the fixtures for the whole bathroom in matte black, something we'd been wanting to do anyway.
Jessica patiently worked through the details with us, advised us on parts ordering, and delivered an updated quote covering replacing all the fixtures. Johnny arrived on time in a serious, "I brought everything I could possibly need" work truck.
We went over the work site, I cut the house water, and he got to work. A couple hours later, we checked out the finished work, turned the water back on, and it was perfect.
No leaks, and he also fixed a looseness in the pipe running up to the showerhead so it won't move in and out anymore. Johnny wore foot covers to keep our floor clean between the front door and bathroom, protected our bathroom shelves from sheetrock dust, and cleaned the bathroom really well after the work was done.
He communicated well and was a great professional. I highly recommend Citywide.
I should have skipped the handyman and gone straight to the pros. Citywide Plumbing is a gem near Excelsior! Their team is not just friendly but lightning-fast in their response , arriving promptly and fixing my plumbing issue with top-notch quality.
When I had a sudden toilet leak, they were on the spot near Excelsior and fixed it swiftly. Their team's rapid response and expert handling of the situation were impressive.
I'm thoroughly impressed and highly recommend Citywide Plumbing for their professionalism and exceptional service! Johnny installed my automatic water shutoff valve. He was quick, efficient and great on price.
I'll definitely use him again!!! Johnny is the best. Quick, smart honest! He owns his own business and is a pleasure to deal with.
Highly recommend. I found my plumber go-to guy, Johnny.
Johnny installed a Moen water monitor/shutoff system at my house (home insurance requires it). Johnny is efficient, prompt, does great work and charged a reasonable price.
Johnny explains every step so you know what is going on so no surprises later. Thumbs up for Johnny/Citywide.
Once again fabulous job done by Johnny day after new years Tenant happy professional and knowledgeable definitely recommend My wife was concerned about a vibrating noise when running the lawn sprinklers so I finally called Citywide Plumbing (they had done excellent work for us previously). Jonny came right at the appointment time stepping into shoe coverings before entering the house.
Even though he doesn't usually handle sprinkler systems, he promptly diagnosed and remedied the problem. He asked if we had any other needs so I told him about a toilet flush handle repair I DYI'ed about a year ago that never was quite right.
He took a look and offered several options, including replacing the unit with parts he carried in his truck. I gave him the "green light" and he took care of that in ten minutes or less.
I haven't gotten the bill yet (coming by email) but I'm very happy with the work and the process. Jonny is friendly, low-key, efficient, knowledgeable, and helpful.
I will definitely call Citywide for future plumbing needs and recommend Jonny without reservation. Had a great experience just like everyone else it seems.
The guy came out on time (sorry, his name escapes me) and was so easy going and knowledgeable. I called them out to assess some issues in my crawlspace and saved me a ton of money by seeing the simple cause of an otherwise complicated problem.
I will happily call them out next time I have an issue. The things that made my experience with Citywide Plumbing great: - my phone call was answered by the service provider (not a 3rd party answering service or a machine) - I received a quote over the phone - was able to get a same day appointment and Johnny arrived on time - Johnny put on shoe covers before entering our home and without being prompted to! - Johnny was friendly and efficient (and of course, successful in clearing the kitchen sink drain) - as a bonus, he noted that the garbage disposal and dishwasher hose were not ideally situated and proactively addressed those Called and got a same day appointment.
Johnny called about an hour later and came early. He was professional, courteous and our hero of the day; although it took almost 2 hours to fix the draining problems with old building pipes (Dolores Street) he worked until he got it done.
And when there some additional issues to be checked he agreed to come back next day to take a look. Thank You so much for solving the drain problems we had and all for a very reasonable price! Both the owner of the building and the tenant highly recommend City Wide Plumbing.
Great Job! Had a leak from under my sink. It turned out that a pipe had simply come a loose.
Johnny, who was very pleasant from the start, came out, showed me the loose pipe, and reattached it for no charge since there was nothing else to do. He also took a look at my slow flushing toilet and recommended that I don't spend the money on the parts for my old toilet due to the cost.
He suggested that I wait and consider replacing that old toilet with a new one, eventually. Gonna take that advice, and I greatly appreciate the kindness and sincerity.
I will definitely call again for my next plumbing job and/or appliance replacement. Highly recommend! Citywide responded very quickly to my request for a quote and scheduled a free estimate with zero complications.
Johnny's visit was helpful, courteous, and informative. I was looking for advice on how best to maintain our home's prone-to-clogging pipes, and he offered a realistic assessment.
Johnny spelled out the pros & cons of several options, and offered verbal estimates for each. In the end, I decided to pause my plans to do maintenance work, with new confidence from Johnny's evaluation of my situation.
It's great to know I can call them in the future. Thanks, Citywide! Johnny was super responsive in scheduling and punctual the day of replacing the water heater.
I can't say enough how professional, considerate and efficient he was. Johnny has helped me twice now with two different water heater diagnoses and replacements.
Both times he has been prompt, neat, and efficient. Pricing has been reasonable and honest as well.
Will definitely be going with Citywide in the future for plumbing needs. We had a major bathroom leak and blockage from an unknown cause.
One contractor came out and didn't really know what to do. He ultimately flaked out.
Then I called Johnny at Citywide. He came in two hours and methodically analyzed the problem, cutting access holes as needed and snaking the pipes without solving the problem.
Then he looked outside and noticed the external drain pipes were the likely problem. It was the source of the blockage and the leak.
Replacing the rusted clogged pipe fixed the problem. He also dealt with two slow running shower drains that were easy to fix.
Price was a bit steep but he did a very good and professional job. Johnny is super great! We had him unclog our bathroom sink and he was in and out within 10 minutes.
Super kind and professional! Thank you Citywide Plumbing. :) Excellent response time, courteous service.
Problem resolved quickly and at a reasonable price You will not be disappointed by the service from Citywide Plumbing . Johnny is on time , wears shoe covers , and completes job in timely manner and as promised .
He did a great job upgrading our shower faucet from its retro style of separate hot and cold knobs to one handle, and fixed our Kitchen water pressure which required some re-piping. Aww so nice to have water pressure again ! It was a tremendous value to our home.
And when we had a clogged sewer system , I happened to call Afterhours , Johnny was going to come help us anyway despite he was going on vacation next day and needed a good night sleep . Thank you Johnny ! I know you're not emergency plumbing service but thank you all the same.
I have an older home with outdated plumbing.Had a slow draining bathroom sink and leaking faucets.I tried to fix it myself and realized it was beyond me.I called CITYWIDE PLUMBING in the morning and Johnny called me back in less than 15min.He said he would come tomorrow around 12.He called me around 11 and said his other client finished early.Johnny came saw the problem and started working. He was done in less 3hrs.He said he would come back tomorrow at 12 to replace a sink drain that he didn't like.The sink and hot water still had a slow leak.He didn't complain and was very professional in attacking the problems.Johhny was very professional,efficient, clean and friendly.The price he quoted was very fair.I would highly recommend CITYWIDE PLUMBING and would use them again Johnny is the best.
I had destroyed my garbage disposal by putting Drano in it for ten years (yes, I'm an idiot) and water was leaking all over my kitchen floor. Johnny was on-the-spot literally within a couple of hours and fixed me up with a brand new disposal in a flash.
While he was there, he even ungunked our bathroom sink (free of charge) and showed me how to do it myself with a cheap zipper snake you can get on Amazon for a couple of bucks. Now that's great customer service! Johnny replaced the sewage pump at my house and I was impressed by how smoothly the whole process went.
Johnny is responsive, friendly, and great at his job. Thanks! Great service and very reasonable prices.
They were available same day and came right after Christmas weekend. Johnny Replaced an broken water valve shut off that was really old! I had to call for the city to shut off/on water.
Johnny is great, been using citywide for years, they give honest advice including other options Citywide was great.
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