Crown Drain Cleaning

The reviews share common themes of dissatisfaction primarily centered around the business practices of owner Andrew. The most critical issue highlighted is the lack of upfront pricing transparency, where clients are surprised with inflated bills after service completion. One reviewer recounts an exorbitant charge of $295 for what was perceived to be a simple job, leading to a lengthy negotiation t... Read more

The reviews share common themes of dissatisfaction primarily centered around the business practices of owner Andrew. The most critical issue highlighted is the lack of upfront pricing transparency, where clients are surprised with inflated bills after service completion. One reviewer recounts an exorbitant charge of $295 for what was perceived to be a simple job, leading to a lengthy negotiation that resulted in a partial reduction but not significant enough to satisfy the customer. The reviews reveal a pattern of behavior where Andrew not only failed to communicate the price before work commenced but also utilized this lack of transparency to leverage power over the clients post-service. This tactic is perceived as unethical, as one reviewer noted that Andrew would later deny having discussed prices. This maneuver raised concerns regarding the integrity of his business practices. Moreover, there is an alarming mention of Andrew placing a lien on the property even before the payment deadline had passed, which left clients feeling further victimized and powerless. The act of escalating the situation to legal threats over relatively minor sums, such as the $95 shortfall, has contributed to an overall sentiment of hostility towards the company. Additionally, service reliability appears to be another significant pain point. Clients suggested that Crown Drain Cleaning often fails to show up as promised, frequently informing them of delays at the last moment or simply not communicating at all. These issues reflect an overall lack of respect for clients Read less