Roark Plumbing

Roark Plumbing has a mixed sentiment from recent customer reviews. On one hand, there are long-time customers expressing satisfaction with the quality of service, reliable and trustworthy plumbers, and responsiveness to urgent situations. However, there are significant concerns regarding pricing, customer service, and communication. A few customers reported feeling overcharged and receiving poor r... Read more

Roark Plumbing has a mixed sentiment from recent customer reviews. On one hand, there are long-time customers expressing satisfaction with the quality of service, reliable and trustworthy plumbers, and responsiveness to urgent situations. However, there are significant concerns regarding pricing, customer service, and communication. A few customers reported feeling overcharged and receiving poor responses to their inquiries, leading to frustration and dissatisfaction. This contrast indicates that while some customers have positive experiences, others have encountered serious issues that tarnish the reputation of Roark Plumbing. Detailed Sentiment Analysis: Upon analyzing the reviews of Roark Plumbing, several themes and sentiments emerge:High-Quality Service: A portion of the reviews reflects a consistent customer satisfaction regarding the quality of plumbing services provided. Long-time customers express trust in the company and their ability to handle various plumbing issues effectively. Words like "great job," "honest," "reliable," and "fair prices" are frequently mentioned.Pricing Concerns: A significant pain point across reviews is the perception of being overcharged. One reviewer explicitly mentioned paying $597 for a toilet resetting and valve replacements, which prompted feelings of being ripped off. This sentiment was echoed by other reviews that shared similar feelings about unfair pricing for the services rendered.Customer Service Issues: There are numerous complaints regarding customer service, including tardiness in arriving at scheduled appointments and a lack of follow-through on promised callbacks. Some customers specifically highlighted dismissive attitudes towards their concerns, which worsened their overall experience with the company.Mixed Experiences with Promotion: Roark Plumbing appears to offer promotional perks, such as free pies, but that aspect is met with mixed responses. Some customers expressed disappointment when such promos were not fulfilled, reflecting a lack of clarity in communication between the company and its clients.Reliable and Prompt Response: On a positive note, reviews also highlight instances of quick responses to urgent plumbing issues. Customers remarked on the reliability of staff, especially in after-hours situations, indicating that for some, the level of service was commendably high during emergencies.Trust Issues: Some customers now express a lack of trust in the company due to their experiences, stating they would not return for future plumbing needs. The feelings of being misled or undervalued as customers can lead to negative word-of-mouth, as seen in the instances where reviewers shared their dissatisfaction with peers. In conclusion, while Roark Plumbing has a foundation of loyal customers who appreciate their work, the negative experiences revolving around pricing and customer service need to be addressed to improve the overall customer experience and restore trust. Read less