Paul Bunyan Plumbing & Drains

Paul Bunyan Plumbing receives overwhelmingly negative feedback across nearly all dimensions, with pricing being the single most damaging area. A large majority of reviewers explicitly describe the company as overpriced, with multiple customers reporting they obtained the same work done elsewhere for 50–75% less cost, and several describing what they characterize as deceptive or manipulative sale... Read more

Paul Bunyan Plumbing receives overwhelmingly negative feedback across nearly all dimensions, with pricing being the single most damaging area. A large majority of reviewers explicitly describe the company as overpriced, with multiple customers reporting they obtained the same work done elsewhere for 50–75% less cost, and several describing what they characterize as deceptive or manipulative sales tactics from technicians. Professionalism is deeply mixed: a handful of named technicians (Jacob, Serghei, Todd, Joe) received genuine praise for communication and courtesy, but these positives are heavily outweighed by accounts of condescending behavior, ghosting, unapproved work, and a failure to return calls. Project completion is a serious concern, with at least one customer reporting an unresolved clogged drain after three visits, another describing work performed that was later deemed unnecessary by a second plumber, and another reporting unapproved work with no follow-up. Experience scores slightly higher due to a few reviewers acknowledging technical knowledge, but this is undercut by instances where technicians failed to check warranty status, misdiagnosed issues, or provided wildly inconsistent diagnoses across visits. The positive reviews are largely older (2019–2020) and the more recent reviews (2022–2024) trend strongly negative, suggesting a possible decline in service quality over time. Read less