Mike’s Custom Mechanical

Mike's Custom Mechanical presents a deeply split profile across its review history. Recent reviews (2024–2025) are overwhelmingly positive, praising individual technicians like Larry, Shane, Carter, and Tyler for professionalism, punctuality, and technical knowledge. However, a substantial body of older reviews — particularly from 2014–2017 — documents a severe and recurring pattern of com... Read more

Mike's Custom Mechanical presents a deeply split profile across its review history. Recent reviews (2024–2025) are overwhelmingly positive, praising individual technicians like Larry, Shane, Carter, and Tyler for professionalism, punctuality, and technical knowledge. However, a substantial body of older reviews — particularly from 2014–2017 — documents a severe and recurring pattern of complete communication failure: customers repeatedly unable to reach the company, no-shows, unreturned calls and emails, and refunds sought through Angie's List. Pricing is a notable weak point across all eras, with multiple reviewers citing charges of $1,000+ for under an hour of labor, undisclosed service fees, quotes that were later dishonored, and at least one case where a competitor completed the same work for $80 versus Mike's quoted $1,500. Project completion is also significantly dragged down by multiple reviews describing unfinished work, failed repairs requiring other contractors to fix, and in two serious cases, safety concerns involving furnaces left in dangerous states. The high volume of positive recent reviews does suggest meaningful improvement over time, but the historical record is too substantial to ignore. Read less