Lindman Plumbing

The feedback reflects a division in customer experiences with Lindman Plumbing. Positive sentiments arise from the appreciative remarks about team members Gary and Caleb, emphasizing their competence and the fact that they arrived well-prepared for unique repair needs. These aspects create a sense of reliability and professionalism during the service. However, the negative sentiments are rooted i... Read more

The feedback reflects a division in customer experiences with Lindman Plumbing. Positive sentiments arise from the appreciative remarks about team members Gary and Caleb, emphasizing their competence and the fact that they arrived well-prepared for unique repair needs. These aspects create a sense of reliability and professionalism during the service. However, the negative sentiments are rooted in specific complaints regarding pricing transparency and quality of service. One reviewer highlighted a dissatisfaction with the hourly rate of $150, feeling that the time spent on small talk detracted from the efficiency of the job. Moreover, there was an issue with the faucet installation, where the technician did not follow the customer's preferences, as well as problems stemming from missing tools after the job, which further exacerbated the experience. The perceived gouging in part pricing, where a minimal cost was charged excessively, contributes to a sense of mistrust and dissatisfaction. Common issues raised include the higher-than-expected costs, a lack of attentiveness to customer instructions, and the overall perception that service could have been executed more effectively. The contrasting experiences highlight a potential inconsistency in service quality, where some customers feel they received great value while others felt shortchanged and frustrated. Overall, Lindman Plumbing may benefit from addressing these service dynamics to enhance customer satisfaction and maintain positive relationships. Read less