Emergency Rooter

Emergency Rooter demonstrates strong professionalism with responsive communication and courteous technicians (Jacob and Orion specifically praised), earning an 82 score across 7 mentions. However, pricing is a significant weakness, with multiple reviews citing excessive charges ($395 for 35 minutes, $320 for incomplete work) compared to competitors at half the price, resulting in a 58 score. Proje... Read more

Emergency Rooter demonstrates strong professionalism with responsive communication and courteous technicians (Jacob and Orion specifically praised), earning an 82 score across 7 mentions. However, pricing is a significant weakness, with multiple reviews citing excessive charges ($395 for 35 minutes, $320 for incomplete work) compared to competitors at half the price, resulting in a 58 score. Project completion is the most concerning dimension at 62, with three reviews explicitly documenting incomplete or failed work (drain still backed up after service, misdiagnosed ventilation issue, refused callback). Experience scores moderately at 75 based on positive mentions of problem-solving, but is undermined by technical failures in diagnosis and execution. The WW Score of 68.2 reflects a contractor with good customer service skills but serious gaps in pricing transparency and job completion reliability. Read less