Devine

The reviews of Devine's Plumbing Service, LLC reveal a pattern of dissatisfaction stemming from multiple sources. Firstly, the most glaring issue across nearly all reviews is poor customer service. Customers express frustration about a lack of communication, noting that phone calls often go unanswered, voicemails are ignored, or that they receive rude responses when they manage to reach someone. S... Read more

The reviews of Devine's Plumbing Service, LLC reveal a pattern of dissatisfaction stemming from multiple sources. Firstly, the most glaring issue across nearly all reviews is poor customer service. Customers express frustration about a lack of communication, noting that phone calls often go unanswered, voicemails are ignored, or that they receive rude responses when they manage to reach someone. Several reviewers reported feeling disrespected during their interactions, with technicians exhibiting unprofessional behavior that added to their frustration. Secondly, the reviews consistently reference unreliable service. Many customers noted that appointments were missed or rescheduled without proper notification. This has led to a significant waste of time, and in some cases, resulted in further damage due to improperly done work. A few reviews even mention that actual plumbing work was done poorly, leading to additional leaks and complications that required hiring another plumber to rectify the situation. Moreover, there are contradictory experiences mentioned in some reviews. Although the majority were negative, a handful of customers reported positive experiences with prompt and effective service from a technician, Gary, and another mention of Mike providing good service at a rental unit. However, these positive experiences appear to be exceptions rather than the norm. The issue of home warranty dissatisfaction is critical here, as many customers mentioned association with a home warranty company, which seems to have exacerbated their expectations and frustrations when dealing with Devine's Plumbing. These reviews indicate that the company may not adequately support its service obligations when working with third-party warranty providers. In summary, Devine's Plumbing Service, LLC faces significant challenges in customer satisfaction, primarily due to inadequate communication, unprofessional behavior, and unreliable service. While there are some reports of effective service from individual technicians, they are overshadowed by the overwhelming volume of negative experiences. Read less