Dean

The reviews for Dean's Home Services reveal stark contrasts with both high praise and harsh criticism emerging from different customer experiences. Those who had positive encounters typically recount responsive, knowledgeable technicians who provided reasonable solutions, effective communication, and thorough follow-ups. Particularly, customers spoke highly of Aketo Granberry, citing his ability t... Read more

The reviews for Dean's Home Services reveal stark contrasts with both high praise and harsh criticism emerging from different customer experiences. Those who had positive encounters typically recount responsive, knowledgeable technicians who provided reasonable solutions, effective communication, and thorough follow-ups. Particularly, customers spoke highly of Aketo Granberry, citing his ability to communicate complex issues in a relatable manner, which left them feeling informed and reassured. These experiences foster a sense of loyalty, with several customers expressing a willingness to sign up for memberships and recommend the company despite the mixed feedback. Conversely, a significant number of reviews articulate dissatisfaction stemming from perceived predatory pricing and the high-pressure sales environment that they associate with Dean's. Customers frequently reported being quoted exorbitant fees for repairs and services, often much higher than their competitors offered. A recurrent theme is the alleged bait-and-switch practices where initial pricing seemed attractive but led to shockingly high service costs, particularly when additional charges appeared for every minor service. Many reviewers remarked on aggressive tactics used by some technicians to sell extensive repairs or replacements that customers later found unnecessary, leading to a profound sense of betrayal and financial loss. Additionally, several users cited insufficient customer service following their experiences, struggling to get resolution on complaints about pricing or job quality. There appears to be a consistent sentiment of frustration with the company's handling of customer concerns, which often ends in unreturned calls or dismissive interactions with management. Many expressed dissatisfaction with the claim that a membership with Dean's guarantees better service, as several noted that it did not translate to tangible benefits or reliable follow-up. Overall, while there are pockets of appreciation for Dean's ability to respond to emergencies and deliver quality work by competent technicians, the prevailing sentiment associates the company with unethical practices and poor customer relations. Customers recommend exercising caution, doing thorough research and obtaining multiple estimates before engaging Dean's Home Services for any plumbing, electrical, or HVAC needs. The critiques suggest a pervasive need for Dean's to reassess its approach to pricing, technician training, and customer service to rebuild its reputation and ensure ethical service delivery. Read less