RooterWorks

RooterWorks exhibits mixed sentiments based on the recent reviews received. On one hand, there are glowing remarks about the company's knowledgeable technicians and efficient service, particularly highlighting a positive experience with water heater installation led by a technician named Michael Eisele. Customers appreciated the respectful communication and financial transparency. Conversely, sign... Read more

RooterWorks exhibits mixed sentiments based on the recent reviews received. On one hand, there are glowing remarks about the company's knowledgeable technicians and efficient service, particularly highlighting a positive experience with water heater installation led by a technician named Michael Eisele. Customers appreciated the respectful communication and financial transparency. Conversely, significant dissatisfaction stemmed from experiences regarding drain clearing services, where customers felt misled about pricing and the overall cleanliness of the work environment. This contrast in experiences suggests that while some aspects of RooterWorks' service are commendable, there are serious areas of concern that need addressing to ensure consistency and customer satisfaction. In detail, the reviews reveal a clear distinction in customer experiences with different services offered by RooterWorks. Positive feedback primarily revolves around the handling of water heater installations; customers noted the expertise, patience, and respectfulness of the technicians, particularly emphasizing the informative approach taken by Michael Eisele. The quick and organized installation process contributed positively to the sentiment, leaving customers feeling satisfied with their purchase and overall experience. However, negative feedback predominantly relates to the drain snaking service, where customers expressed feelings of being scammed due to vague cost information before the technician's arrival. The lack of upfront pricing led to a perception of dishonesty, which severely impacted the customer Read less