Pronto Heating and Air Conditioning

Pronto Heating & Air presents a deeply mixed record across all four dimensions. Professionalism scores are dragged down significantly by repeated complaints about rude office staff, a scheduler who intercepted and dismissed a customer complaint about herself, technicians arriving late without acknowledgment, unsolicited texts and early-morning calls, and condescending behavior — though a meaning... Read more

Pronto Heating & Air presents a deeply mixed record across all four dimensions. Professionalism scores are dragged down significantly by repeated complaints about rude office staff, a scheduler who intercepted and dismissed a customer complaint about herself, technicians arriving late without acknowledgment, unsolicited texts and early-morning calls, and condescending behavior — though a meaningful subset of reviewers praised individual technicians as courteous and professional. Pricing is the weakest dimension, with numerous explicit complaints about high service call fees, opaque pricing structures, refusal to provide upfront estimates, parts marked up dramatically over retail, and quotes that were sometimes double competitors' prices — only a handful of reviewers found pricing acceptable or fair. Project completion is severely impacted by multiple accounts of abandoned or incomplete work: an uninstalled furnace part left outstanding for over a year, repeated callbacks for the same unresolved issues, failed city inspections due to incomplete installs, a dual-zone AC system requiring seven service visits post-installation, and a range hood improperly vented for nine months — offset by some positive accounts of timely and complete repairs. Experience scores reflect a troubling pattern of misdiagnoses (wrong voltage control board, fabricated seized motor, incorrect heat exchanger assessment, wrong furnace year), electrical wiring errors flagged by city inspectors, and installation shortcuts, though some technicians were praised for skill, thoroughness, and problem-solving. Read less