All Phase Services

The four reviews present a sharply divided picture of this contractor. Two positive reviews (both from early 2016) praise punctuality, thoroughness, politeness, and long-term reliability, while two negative reviews describe repeated failures to diagnose and fix problems correctly, leaving customers without heat or hot water. The negative reviews are particularly damaging to the project completion ... Read more

The four reviews present a sharply divided picture of this contractor. Two positive reviews (both from early 2016) praise punctuality, thoroughness, politeness, and long-term reliability, while two negative reviews describe repeated failures to diagnose and fix problems correctly, leaving customers without heat or hot water. The negative reviews are particularly damaging to the project completion and experience dimensions, as one describes a technician who failed to identify an obvious dip tube failure and the company refused to stand behind the work, and another describes a furnace left unrepaired after two visits requiring a competitor to finish the job. No pricing information was mentioned in any review, so that dimension cannot be scored. The overall score is pulled down significantly by the severity and specificity of the negative complaints. Read less