Plumbing Professors

Professionalism and Reliability: Reviewers consistently describe Plumbing Professors as unprofessional. There are complaints about cashing down payments without scheduling services, which raises concerns about the company's operational practices. The inability to adhere to scheduled appointments and the delayed arrival times contribute to a sense of unreliability, leaving customers frustrated.Comm... Read more

Professionalism and Reliability: Reviewers consistently describe Plumbing Professors as unprofessional. There are complaints about cashing down payments without scheduling services, which raises concerns about the company's operational practices. The inability to adhere to scheduled appointments and the delayed arrival times contribute to a sense of unreliability, leaving customers frustrated.Communication Issues: The feedback indicates a severe lack of communication from the company. Respondents report receiving late notifications of scheduling changes and insufficient explanations for delays. This hampers customer confidence and leads to increased dissatisfaction.Sales Practices: There is a strong sentiment regarding the sales tactics used by the company's quoting technician. Reviewers expressed concerns about being upsold on unnecessary services, which suggests a potential lack of integrity in their sales approach. The mention of a project manager admitting that there was no immediate need for a service but stating it would be needed eventually implies a worrying trend of prioritizing sales over customer needs.Customer Service and Resolution: A common theme among the reviews is the difficulty experienced while attempting to resolve issues, particularly regarding refunds. Customers have described interactions with both the project manager and the vice president as confrontational and dismissive, leading to feelings of being accused of dishonesty rather than supported in their requests.Overall Customer Experience: The compilation of these issues paints a picture of a deeply flawed customer experience. With multiple touchpoints Read less