Mega Rooter

The reviews indicate a strong appreciation for the quality of service offered by Mega Rooter, particularly from individual employees. Rich was singled out for his exceptional customer care, punctuality, and ability to go the extra mile, reflecting positively on the company's training and service standards. Kevin and Jared also received similar praise for their professionalism and effective problem... Read more

The reviews indicate a strong appreciation for the quality of service offered by Mega Rooter, particularly from individual employees. Rich was singled out for his exceptional customer care, punctuality, and ability to go the extra mile, reflecting positively on the company's training and service standards. Kevin and Jared also received similar praise for their professionalism and effective problem-solving abilities, which contributed to customer satisfaction. However, a recurring theme in the reviews is the inconsistency in scheduling and attendance. Several reviewers noted frustrations related to employees not showing up for appointments, raising concerns about reliability. This, however, seemed to be mitigated by the high quality of service provided when the technicians did arrive, suggesting that while scheduling issues are problematic, the competence of the team can redeem the situation in the eyes of customers. Pricing was another aspect highlighted positively, with customers expressing that Mega Rooter's rates were competitive compared to other service providers. This value proposition likely enhances customer loyalty and contributes to favorable word-of-mouth recommendations. Lastly, customers were generally forgiving of the occasional lapses in service due to the overall positive experiences and results, indicating that Mega Rooter has built a solid reputation despite occasional operational challenges. The feedback suggests that focused efforts to improve reliability in appointment scheduling could enhance customer satisfaction even further. Read less