A&J Plumbing & Sewer Service

This contractor's review record is dominated by serious, recurring complaints across all four scored dimensions. Professionalism is heavily damaged by repeated reports of no-shows, missed appointment windows without notice, rude technicians, hostile office staff, and even an employee behaving aggressively while driving a company vehicle. Pricing is the weakest dimension, with numerous explicit acc... Read more

This contractor's review record is dominated by serious, recurring complaints across all four scored dimensions. Professionalism is heavily damaged by repeated reports of no-shows, missed appointment windows without notice, rude technicians, hostile office staff, and even an employee behaving aggressively while driving a company vehicle. Pricing is the weakest dimension, with numerous explicit accounts of bait-and-switch tactics, prices doubling or tripling at the door versus what was quoted by phone, undisclosed credit card surcharges, and what multiple reviewers describe as price gouging of elderly customers. Project completion is critically undermined by multiple reviews describing work that was never finished, services charged for but not performed, failed callbacks, and at least two cases where the company cashed payment but did not return to complete the job. Experience scores marginally higher than the other dimensions only because a small number of positive reviews describe genuinely skilled and thorough technicians, but these are outweighed by accounts of incorrect installations, incomplete drain clearing, and technicians who could not diagnose problems they caused. Read less