Shelby Mechanical

The reviews reveal a split in customer experience with Shelby Mechanical, showcasing both negative and positive aspects of their service:Technician Performance: Many reviews commend specific technicians for their expertise and attention to detail. For instance, Paul Tabb, Gabe, and Ron received praises for their professionalism and thoroughness in handling jobs. Positive comments often highlighted... Read more

The reviews reveal a split in customer experience with Shelby Mechanical, showcasing both negative and positive aspects of their service:Technician Performance: Many reviews commend specific technicians for their expertise and attention to detail. For instance, Paul Tabb, Gabe, and Ron received praises for their professionalism and thoroughness in handling jobs. Positive comments often highlighted how technicians explained their work and provided high-quality service, indicating that some employees greatly contribute to the company's reputation.Inconsistency and Miscommunication: A recurring theme in the reviews is the inconsistency in service. Multiple customers expressed frustration over differing information provided by technicians and their supervisors. This confusion led to significant mistrust and dissatisfaction. One customer noted damage caused by plumbers who seemed unsure of their tasks, while another mentioned having to lend equipment (like a ladder) to the technician due to a lack of proper tools.Billing Issues: Several customers raised concerns about billing practices. Some felt overcharged for services, particularly when compared to other local options. There were reports of discrepancies between quoted estimates and the final billing amount, which contributed to negative sentiment. The office staff were specifically criticized for their handling of bill disputes, with some customers describing their interactions as aggressive and unprofessional.Customer Service: Customer service varied significantly. While some customers appreciated the effort and advice given over the phone, others found the office staff unhelpful and difficult to communicate with. Positive sentiments were tied to particular technicians and their personal customer service, whereas negative sentiments often involved experiences with the administrative side of the company.Overall Reliability: The varied experiences led to a lack of consensus regarding reliability. Some customers would recommend specific technicians or mentioned that they would use Shelby Mechanical again, while others firmly decided against using them for future plumbing needs due to their overall unsatisfactory experiences. In conclusion, while Shelby Mechanical has skilled technicians that provide excellent service, the company faces significant challenges with consistency, communication, and billing, which impact its overall reputation and recommendation rate among customers. Read less