Overview of Company Customer Sentiment Analysis in January
Recent reviews for Sandison Plumbing, Heating, Cooling & Mechanical reflect a significantly polarized sentiment. Many customers expressed high satisfaction with the team's technical expertise, professionalism, and communication during service instances that ran smoothly. However, a substantial number of reviews highlighted severe frustration related to poor customer service, communication breakdow... Read more
Recent reviews for Sandison Plumbing, Heating, Cooling & Mechanical reflect a significantly polarized sentiment. Many customers expressed high satisfaction with the team's technical expertise, professionalism, and communication during service instances that ran smoothly. However, a substantial number of reviews highlighted severe frustration related to poor customer service, communication breakdowns, and perceived attempts to upsell unnecessary services. There are numerous accounts of missed appointments and lack of responsiveness, which ultimately affected customer trust and led to negative experiences. While some customers would recommend the company based on specific positive encounters, the recurring themes of miscommunication and dissatisfaction with service have left a notable portion feeling disappointed and warning potential clients against using their services. Read less