Gary Sumner Plumbing

The reviews reflect a dichotomy in customer experiences with Gary Sumner Plumbing. Positive reviews focus on the responsiveness and professionalism of their staff, particularly highlighting Chris M. as a standout employee who provided timely service and excellent communication. Customers appreciated being kept informed about arrival times, as one user noted that Chris contacted them multiple times... Read more

The reviews reflect a dichotomy in customer experiences with Gary Sumner Plumbing. Positive reviews focus on the responsiveness and professionalism of their staff, particularly highlighting Chris M. as a standout employee who provided timely service and excellent communication. Customers appreciated being kept informed about arrival times, as one user noted that Chris contacted them multiple times to confirm scheduling and showed up precisely when promised. The use of specialized equipment, such as a large drain snake, also garnered positive remarks. In contrast, negative reviews detail significant dissatisfaction, particularly regarding the cost of services and the perceived necessity of certain repairs. One customer shared a troubling experience where they felt pressured into a $2500 clean-out service that was unnecessary and ultimately led to ongoing plumbing issues. This customer also criticized the owner for lacking responsiveness, which exacerbated their frustration. Such experiences indicate potential inconsistency in the company's practices and might point to a need for improved communication and customer trust-building. Common themes that emerge include:Service Speed and Courtesy: Positive sentiments emphasized the company's ability to respond quickly and the professionalism of certain staff members.Concerns About Overcharging: Multiple reviews raised alarms about being charged for unnecessary services or repairs, leading to potential distrust in the company's recommendations.Communication Gaps: While some staff were noted for their good communication, negative reviews pointed out a lack of follow-up or owner responsiveness, indicating a need for better customer engagement.Repeated Issues: Some customers reported recurring plumbing problems even after significant expenditures, leading to a search for alternative plumbing services. Overall, while some customers express high satisfaction based on service experiences, others have left discontented due to financial concerns and unresolved plumbing issues, demonstrating a polarized view of Gary Sumner Plumbing's service reliability. Read less