D J Murray Plumbing

The review indicates a significant dissatisfaction with the service provided by D J Murray Plumbing, focusing on the attitude and behavior of the employee in question. The reviewer mentions feeling "jerked around," which suggests a lack of clarity and respect during their interaction. The rudeness described fosters a negative image of the company's customer service practices, leading to the decisi... Read more

The review indicates a significant dissatisfaction with the service provided by D J Murray Plumbing, focusing on the attitude and behavior of the employee in question. The reviewer mentions feeling "jerked around," which suggests a lack of clarity and respect during their interaction. The rudeness described fosters a negative image of the company's customer service practices, leading to the decision to cancel the appointment altogether. Common themes identified in the review include:Communication Issues: The reviewer highlights problems with how Dan communicated, indicating a potential gap in effective training for staff in customer interaction.Customer Service Quality: The negative experience with rudeness points to a need for improved customer service protocols within the company to enhance client satisfaction.Trust and Reliability: The experience conveyed by the reviewer diminishes trust in the company, affecting the likelihood of future business from this individual and potentially others who hear about their experience. Overall, the sentiment from the review serves as a warning sign for D J Murray Plumbing to address these customer service concerns to improve their reputation and client retention. Read less