Thatcher & Son Services

The reviews collectively express a deep dissatisfaction with Thatcher & Son Services, particularly concerning installation quality and customer service.Installation Issues: A significant concern raised by the customer is the improper installation of the bathtub. The lack of mortar and adequate support beneath the tub is highlighted repeatedly. This has fostered fears of potential damage, with impl... Read more

The reviews collectively express a deep dissatisfaction with Thatcher & Son Services, particularly concerning installation quality and customer service.Installation Issues: A significant concern raised by the customer is the improper installation of the bathtub. The lack of mortar and adequate support beneath the tub is highlighted repeatedly. This has fostered fears of potential damage, with implications of costly repairs if the tub were to crack or fall. Misalignment of fittings, such as the shower head being positioned incorrectly, adds to the frustration surrounding the poor quality of work.Communication Breakdown: Customers report difficulty in reaching the company after the initial service was completed. This lack of responsiveness has compounded the problems, as they feel ignored in their attempts to rectify the issues encountered. The inability to obtain follow-up service or support is a recurring theme, indicating serious deficiencies in customer service.Experience of Being Misled: The sentiment of feeling deceived is echoed in the reviews. Customers express a belief that they were misled regarding the quality of the installations and the duration of the service. The abrupt departure of the workers and the resulting mess left behind after the job adds to feelings of disregarded service quality.Emotional Impact: The emotional tone of the reviews suggests that customers are not only frustrated but also fearful Read less