Purity Environmental Plumbing Inc

The reviews clearly indicate a significant divide in customer experiences with Purity Environmental Plumbing Inc, primarily revolving around the service provided by Steve. Here's a breakdown of the common findings across the reviews:Timeliness and Reliability: A recurring complaint is the lack of punctuality and follow-through. Several customers noted missed appointments and unreturned calls, with... Read more

The reviews clearly indicate a significant divide in customer experiences with Purity Environmental Plumbing Inc, primarily revolving around the service provided by Steve. Here's a breakdown of the common findings across the reviews:Timeliness and Reliability: A recurring complaint is the lack of punctuality and follow-through. Several customers noted missed appointments and unreturned calls, with some expressing frustration over waiting for service that never arrived. Instances of Steve canceling or rescheduling appointments at the last minute were highlighted, leading to considerable dissatisfaction.Quality of Work: Many reviews voiced concerns about the quality of work. Customers pointed to improper installations, such as loose connections leading to leaks and incomplete jobs that required follow-up work by other plumbers. This has contributed to perceptions of shoddy workmanship and negligence in performing necessary tasks.Customer Service and Communication: Overall, customer service seems lacking, with numerous reviewers reporting difficulties in reaching Steve for follow-up communication regarding warranties or unfinished work. Some customers described him as unprofessional and disrespectful when inquiries were made about service issues.Pricing Issues: A number of reviews mentioned feeling overcharged for services rendered, with some customers citing significant discrepancies between quoted prices and final bills. This, combined with reports of Steve suggesting unnecessary repairs, has fostered a reputation of unreliability in terms of pricing and transparency.Cleanliness and Professionalism: Complaints extended to the state of the work area post-service, with several customers noting that Steve did not clean up after himself. This lack of attention to maintaining a tidy workspace further diminished overall customer satisfaction.Negative Equalized Experiences: While there were a few positive remarks regarding Steve's responsive nature, they were overwhelmingly overshadowed by negative accounts of disputes, dissatisfaction, and financial waste. Many customers expressed regret over hiring him, indicating that they would not recommend his services and advising others to seek alternatives. In conclusion, the synthesis of these reviews indicates that Purity Environmental Plumbing Inc, especially under Steve's management, suffers from severe trust issues. Potential customers are cautioned to thoroughly consider these reviews before engaging their services, as the consensus suggests significant risk associated with appointments and the quality of plumbing work. Read less