Review and analyze now for company Superior Plumbing and provide the analysis in the discussed format for the following reviews: '''Superior plumbing was our savior. Our downstairs toilet backed up and overflowed on a Saturday.
I called numerous plumbers but could not get anyone to come to our house. Superior plumbers was able to send a technician quickly.
Andy was professional and great. He unclogged our blockage and explained exactly what he was doing.
Pricing was fair and straight forward. Would definitely use them again! First time ever using our new home warranty, and luckily, they chose Superior Plumbing to come out and clean out a drain in our shower.
Andy was super professional, on time, and took time to educate me on the situation. Incredibly grateful for service professionals that see the value in their work, care about their customers (even though I was an "indirect" customer), and want to be helpful.
If you can ask for Andy, he's your man 100%. Always on time when you need them with quality service coupled with friendly attitude So happy that Superior Plumbing could come out the day before Christmas Eve to clear my kitchen drain! It saved my Christmas dinner.
Really great service from Ray to clear the drain within 20 minutes. I have also had great service from Andy at Superior Plumbing.
I highly recommend this company. Great service! Andy of Superior Plumbing responded to our call for a backyard water leak problem two weeks ago.
He came in on the same day that I called. He found out an underground sprinkler pipe was leaking.
The shut-off valve was turned off and the problem went away. Since it's a non-used pipeline, we left it there and did not get it repaired.
Andy didn't charge us a penny. What a nice service they offered.
Will definitely call Superior again for any plumbing issues in the future. Keno was here early and replaced our leaking toilet - FANTASTIC job, would recommend them again in a heartbeat.
Thanks Chuck Awesome! Andy was great and worked hard to solve the problem. Would recommend them again.
My clogged bathtub drain was unclogged within minutes thanks to Alex Senegal! I also appreciated his professionalism, courtesy, and sense of humor. I'll be calling him again if we have any other plumbing issues.
Thank you Alex and Superior Plumbing! Had them replace water heater in 2019, Looks like the glue on the fumes exhaust PVC did not hold, pipe was too short for new heater and the Pipe came off sometime after installation. Since the place is rented and the heater is in balcony, we did not notice the issue till 2022.
called Superior and they sent someone to fix. They acknowledge the initial job was not done correctly, they should have replaced the PVC.
in first place. They replace the exhaust pipe without any hassle and I never saw the bill for fixing the mistake.
Good customer service = repeat business Cheers G I called a couple of couple of plumbing companies to get an estimate for Hydro-Jetting and found Superior plumbing to be the most professional. Some companies wanted to charge me for an estimate.
I called superior and I think the owner answered me and within a couple of hours, he sent Ryan one of his crew member to check the place and give me an estimate... they were by far the most competitive.
Ryan was professional. highly recommend Had a broken water line in apartment building was very quick and efficient at a great price thank you Erasmo couldn't ask for a better plumbing company .
Christian was our technician. He came to our house TWICE.
We asked him to submit to our insurance company for the drain pipe and other leaks we were having. Instead he didn't send them anything and asked them to bill us $1040 for him to do the work.
We also have a broken soap dispenser which he was unable to fix and told us he would order us a new one since it was covered by our insurance. He never did that either.
Total waste of time. I would suggest you find a better, reliable Plummer who doesn't rip you off.
I am very impressed with Superior Plumbing and specially how they handled my projects. Kudos to Andy who kept me updated and did an excellent job with replacing complete sewer line from the house to the city line.
If you have project like this where old sewer line is bad or damaged due to tree roots than don't go anywhere else. Go to Andy at superior.
* Five star service by Adrian Gonzalez of Superior Plumbing. His accurate diagnostics save me lots of money.
His office called to say they were on there way and he showed up on time. He did a great job on the replacement of "a" temporary leak fix with copper pipe.
He is professional and knows his business. When he left he cleaned up the access and all the debris the first "plumber" left under the house.
Adrian G. is a poliote Gentleman I would have come back to do any work at my home.
Kudo's to Superior Plumbing Very quick response to my call. Installed a new water tank and heater within 12 hours.
Very professional and local to where i live. I'll use them first choice from here on.
Christian and his partners came in with the leak detecting equipment, and narrow in on my slab leak. They tried very hard to avoid opening up my floor, and eventually the effort paid off by accessing the leak spot from outside of my house and fixed it.
Their patience and professionalism are top notch! Came through our home warranty to fix some minor leaks in kitchen. On the way out, plumber checked main line pressure and said it was way too high and that the regulator must be broken.
Ok, so home warranty covers that, right? Wrong...Start of the nightmare. As plumber is working to replace main line (no water supply to the house but should be a quick fix), the guy cracks the pipe below so he ends up having to dig 3 plus ft near foundation.
Surprise #1: home warranty doesn't cover excavation...but shouldn't the plumbing company cover this since they cracked the pipe which required them to excavate in the first place?? Finally after two days with no water, pressure regulator is replaced. The next morning the irrigation system starts spraying/leaking from a back flow preventer.
We call superior plumbing are we're told this is not related, hahahahhahaha!!!! What a coincidence - 9 months in the home without any issues, and the day after they finish working on the main line issue/excavation extravaganza, we have another plumbing issue in the same location. But the worst part besides costing us $1200 and our home warranty about the same amount? The fact that they insisted the irrigation system was faulty, when the real issue was that they did a messy job and didn't flush out the main line system, causing debris to get caught into and break the seal of the back flow preventer.
They replaced the old leaking back flow preventer and charged us a ton. Then 1 week later, when the same exact thing happened again (another leak just like what happened with the old valve), it was miraculously fixed by simply removing a tiny pebble that was breaking the seal.
One of their own guys found this to be the "true" cause. In other words, it was a 5 minute fix; not another $1,000+ job if they actually knew what to check.
Since they never properly flushed the lines, I've fixed it myself two more times in the last 4 months by removing small debris that was caused by their messy work done on the initial main line. These are the facts.
Just make sure you educate yourself before these guys come by, cause you may end up costing yourself a lot more than is necessary. Just wanted to update this situation.
There wound up being an issue with the main sewer line, and I had Superior Plumbing replace it in December 2020. I'm glad I did that.
It was expensive, but that's just part of the costs in owning a house. The company did a great job and was in constant communication with me when needed.
I would definitely go back again for any plumbing issues that come up in the future and highly suggest the company. They really do have great customer service which was appreciated by me.
Alex was awesome! He knew exactly how to diagnose the problem and find soultions for it. He was very professional and maintained time! Erasmo..the way you take care of your customers and business is inspiring.
I've had a spray hose and new faucet installed at my restaurant in Palo Alto. I've contacted 5 different companies.
I had no idea how hard the process of getting a professional to do the job could be. People didn't show up..or showed up late and never followed back with an estimate, people who came in to perform the work didn't have the right tools, prices kept changing...not a fun experience.
Erasmo came in extremely professional and friendly. Explained the process gave me a really good price to get the job done and got everything done better than expected and on the spot.
Couldn't ask for more than this and I am happy that I have found Superior Plumbing. I have recommended this company to our entire franchise all over the Bay Area.
Wish you guys all the best and thank you again for your time and effort to make my experience a good one. Highly recommended- 5 stars! Definitely zero stars for this company especially van #10.
Has no common sense or common courtesy. Would not recommend him to friends or family.
They accidentally cut our wire for irrigation when fix the water leak, we asked them to come back and fix that but they said they don't know how to fix. Then we paid another $70 to a gardener for that.
Mike and Ryan did a great job on plumbing for the bathroom sink drain at a fair price. Highly recommended.
Andy from Superior Plumbing delivered service to us that was, well, superior! Courteous, professional, timely and at a cost that was highly competitive with other quotes we received. After completing the work done in our upstairs bathroom, Andy cleaned up the tub, set the temperature just right to ensure our small kids wouldn't burn themselves when they turned on the hot water and - because I'm currently on crutches and unable to head upstairs easily - took photos of all the work done to show me, without me having to ask.
I highly recommend Superior Plumbing! These guys are AMAZING! Ask for Andy & Ryan. We had a leak and these guys came out ASAP to fix it.
They are extremely knowledgeable, do fantastic work, and very professional. Hands down, they are the best and are our go-to for all our plumbing needs.
Face it, there's nothing sexy about plumbing, but when you need a plumber you want the very best. Superior Plumbing won't disappoint.
So the next time your toilet springs a leak, the drain in the bathtub backs up or the sink is acting a "little funny", don't waste your time and energy ignoring the problem (and hoping that it'll go away; it won't!!), or trying to "fix" it yourself (buying yourself more problems no doubt!!), run to the phone and call Superior. If your technician is anywhere, even half as good as Christian who took care of my situation, you'll begin to relax your shoulders, breath again, maybe be able to go on with the rest of your day as planned.
That's all there is to it. Call Superior Plumbing.
My "Amazon Services Plumber" declined the faucet install because it was welded in at the factory LOL. I called the nearest plumber to my location with a five star review rating.
They are very responsive in calling back after hours. I requested a plumber with a lot of patience because two plumbers had already started working on the bathroom faucet install in an older home.
Nick sent out Andy and he was familiar with replacing this type of faucet and had done one recently. I paid a lot more than the fixed low price from home depot or Amazon yet sometimes you get what you pay for and this time I was rewarded with a faucet that works and hot water finally after years of it being broken with no parts easily available.
Highly recommended because of my great experience with Nick in the office and Andy in the field who is a super efficient, nice, patient, clean, professional, and a very well trained plumber. I called them to do more work...
Changed bid after starting the project. What was going to be a great deal turned into costing 15% more than our regular plumber.
We were assigned Superior by an insurance company. They severed our water line while performing the work so we lost water for a day and a half.
The lead plumber walked away with a part that they were going to replace. They never returned the part and never replaced it and I have been calling regularly for 6 months with no results.
Very frustrating experience. They kook and sound great.
Thursday, May 27 in tge evening we realized we don't have hot water. Friday morning the boiler room floor was full of water.It was clear we need a new water heater.
We called the warranty company. They recommended Superior Plumbing.
Superior Plumbing was the only company that was ready to come out the same day and do the repairs the same day. At 1 o'clock on the technician and he arrived.
He looked at the problem called the warranty company and the coverage. He then went to pick up the boiler that took a little longer that he expected bc of some foreseen circumstances.
So he returned around 4:00 and worked until 6:30. When all was done we checked everything and all bathrooms were fine, but in the kitchen the water was barely running.
Andy started looking into tge problem. He then returned Saturday morning, figured out what's wrong, went to Home Depot, picked up the part, installed, cleaned everything and we are now ready for the long weekend.
Andy is amazing. He is the best Plummer we ever worked with.
And what a nice guy. Also when I talked to the office manager he was so nice and friendly.
Than you Andy and Superior Plumbing for tge excellent customer service. I've called Superior Plumbing multiple times for different problems (leaky and clogged pipes) and each time they've done a great job.
They patiently explained the problem and exactly how it would be repaired, even giving instructions on how I might be able to fix things myself next time. I wouldn't hesitate to call them again next time I need plumbing work done.
Mike worked hard to get me hot water back in the house. Now i can take a shower without pans of hot water on the floor of the shower stall.
Thanks for that. It was going to be a two day thing but he fully replaced the hot water heater, all in the same day.
( The old one was "blurp-burbling" with clogged pipes. ) Mike worked hard and was fun to talk to.
It turned from trouble to a happy day. HOME WARRANTY CUSTOMERS AVOID SUPERIOR PLUMBING My water heater needs to be replaced and Superior Plumbing was contracted through my home warranty service.
They came in on Monday and confirmed it needed to be replaced. The plumber wrote down a thorough estimate breaking down the costs.
He also contacted my home warranty service to confirm what is covered. The number that both the warranty and Superior Plumbing came up was with $285 I have to pay out of pocket.
I agreed and signed the contract. They said they would order my water heater because they didn't have it in stock.
Three days later I'm still without hot water so I contact Superior Plumbing. The person on the phone said your water heater is ready and the plumber will contact you.
The plumber contacted me and said apparently there was a "mistake" in the original quote. He said that my out pocket cost was now $1025.
The only explanation for a price difference that large is the boss at Superior Plumbing trying to pile bs charges after the fact thinking my warranty would pay for it anyways. Superior Plumbing are CROOKS.
Never trust a company who will refuse to honor their word. The right thing to do is to honor the original agreement even if it might affect your bottom line.
BEWARE THESE ARE NOT HONEST PEOPLE. Recently My insurance company AHS assigned superior plumbing for my water heater replacement.
Although I felt it was bit pricy as I had to pay out of pocket. But the technician ANDY was highly professional and he made sure to follow up with insurance and push them to order water heater ASAP and the moment he received the water heater he came down the very same day out of his working hours and got it installed.
He worked very hard from 6pm-11pm to get this thing done, as I had to shutdown my water supply due to my water heater issue. I highly recommend Superior plumbing and Andy if you want to get your issue resolved quickly.
Arasmo and team never let me down during our remodel plus they actually live up to their names! We had a horrible experience with our original plummer. I called Superior and it was such a great experience and team - they really saved our house and did it with class.
Every time I scheduled an appointment they were on time. Every time I had an inspection they passed it.
Every time I called, they responded quickly. Every time something difficult came up, they solved it.
Hire these guys. I can't believe these crooks have more than 1 star.
I had a leak in my kitchen and called superior plumbing. They had great reviews but I couldn't believe it.
They charged me a massage amount of money and didn't fix the issue. When I called to get them to come back they told me they would charge to fix their mistake.
This was an easy fix and the have seriously ruined our plumbing. I'm exhausted by their customer service and each time I call I have to explain this over and over again.
Tip: DO NOT USE THEM! Superior was assigned by my home warranty company (AHS). Ryan was sent out on Monday to asses the situation, a broken water heater.
I can not say enough great things about Ryan and Superior. The water heater was ordered same day, Friday, and installed by Ryan in several hours on Tuesday.
It would have been installed Monday had it not been for the poor service from Home Depot distribution center that AHS used to get the new water heater. Ryan is a very hard worker, professional, curteous, and communicated with us very well.
If we ever need any more plumbing work done I hope AHS assigns them to us. I would hire them again Just found out that the main line to our house is cracked right where they did work...
Explains the $800 water bill...right with the shoddy work done that is now costed us over $2,000 and counting. San Jose Water Company on their way out to shut off the line from the street so the house doesn't flood.
again we'll have to go likely the whole day without water, re-dig and re-do the work they did wrong in the first place after causing the entire mess (when nothing was wrong in the first place) I would ask them to make it right but after all the $ and headache with Inferior Plumbing, I rather just pay out of pocket to a company that will actually fix issues they cause. They were very prompt and professional; however their estimate was $254 for a partially clogged tub.
The other plumber Bay Rooter and Plumbing fixed the problem for $125. Good efficient folks.
Gave us an appointment for a time / day and showed up exactly on time. We received a text message in the morning on the day of the arrival and one more after the service.
Looks like a professional unit. Courteous guy, covered his shoes before he entered the house...
and did his job well. Good prompt service.
Got the job done pretty fast. I called the day before and left a message.
For some reason. I body called so I called around noon for my Clogged sync and technician came out within 3 hours.
Brought all equipment perfect for commercial building and got it done. Overall satisfied on quality speed and price.
Wow!!! What can I say other then - if you want the job done right hire this company. I initially went through a home warranty service and the plumbers they sent out not only failed to do their jobs correctly but, we're not professional in anyway (and caused more damage then I started off with).
Superior Plumbing came out and not only corrected what the other plumber did but, went above and beyond. Initially Erasmo with Andy came to evaluate the job then Andy stayed and did the job.
I honestly can't say enough how happy I am with the work Andy did. He is a true professional and I can't thank him enough.
Kudos to Superior Plumbing for providing excellent service!!! On that note, beware who you hire or who your home warranty assigns. Research, research, research is my only suggestions so you don't end up in a mess like I did.
If it wasn't for this company my house would literally be underwater. Thank you again for excellent service Andy!!! Superior Plumbing was very understanding of my needs.
They were punctual and very professional. Andy arrived at my home on time, reviewed me work, gave me an estimate, and stuck to that estimate.
I appreciate the quality and speed performed in completing my work. I would do business with Superior Plumbing anytime I need that type of work.
Reliable, trustworthy plumber that really takes the time and care to explain things and do a good job. The only thing I wasn't sure about was the membership packages they offered, but it's an optional service so you have the flexibility to decide if it's the right fit for you.
Now for the details: over time, two of my faucet fixtures had come so loose that I could no longer close the faucets without hitting the back wall and and my tub's faucet was dripping. It wasn't a large job, but it was definitely something I needed to get fixed.
I asked for quotes from a few places and only Superior Plumbing and another plumbing company replied. The first plumbing company came to look at it and said that I would have to replace all of my faucets.
He clarified why, but spoke down to me so I decided to get a second opinion. Erasmo came the next day.
First off, he did a much more thorough job of examining what was wrong and saw that one of the faucet parts had completely eroded and needed to be replaced. Then, for the other sink and the tub, he was able to make repairs without completely replacing the parts--saving me a lot of money.
He took the time to explain what the issues and options were to me and gained my trust. I also really appreciated his support team for spending time scouring the internet to find my same style of faucet (which has been discontinued).
As an added bonus, I was also having problems with my Jacuzzi jets that I wasn't planning on fixing, but since he had experience with those, he took care of that for me too. Really appreciated that he had such a wide range of experience to address my different needs.
Nick took care of me and got someone to come scope out a main line crack. By the next morning, andy came out and did tremendous job.
He got it all squared away same day and my water is running fine without leaks. They are bonded and insured so if they mess up, you're protected.
I was thinking of getting 'my guy' to do it but if it blew up, I'd be in my own. Thanks nick and andy for making a problem go away.
Day before New Year's and we wake up to discover pluming is backed up into both showers. We called around several places but most weren't open.
I finally got Superior Plumbing on the phone and Andy showed up 2 hours later. Andy was very professional and we went with the 75ft snake service to clear.
It worked like a charm! We are so grateful they were open on 12/31. Highly recommend this company and service to anyone.
Andy was very honest and responsible. He did a good job to give us advice and finished the repair soon.
Thank you! Mike from Superior Plumbing is the man! A hot water shut off valve had to be replaced in a unit in a condo complex and Mike was able to figure out how to get the hot water to the building shut off in order to replace the valve. Numerous plumbers have had issues getting the water to the building shut off but Mike was able to figure it out.
Mike saved the day! We needed a plumber to replace a ruptured water tubing for fridge water line which caused flooding under the cabinets. They scheduled the work immediately and arrived within an hour.
Even though the rupture was in a hard to fix location, they fixed it without cutting or damaging the cabinets. Highly recommend.
I just had Ryan fixing the kitchen faucet and tub spout with diverter in one of the properties I manage today. Ryan is very courteous, patient, and professional.
He patiently waited for me for 20 minutes without any complaint, took off shoes or wore shoes covers when entering the property, very efficient in diagnosing and fixing the problems. Leave the place clean when he finished the job! I highly recommend Ryan at Superior Plumbing! Pleasure to deal with.
Very prompt, efficient and knowledgeable. Through Yelp we were contacted by a number of plumbing companies.
Superior Plumbing prices were the most reasonable. We would recommend them highly.
Octavia and his assistant showed up promptly on time. He was not trying to influence one way or other.
He didn't coerce me to buy a new water heater or bias me into fixing the current one. He gave pros and cons of both the options to allow me decide.
Sounded like a very fair guy. His quotes for replacement with a new heater as well as fixing just the old one were among the best and reasonable.
Non-nonsense, no-rip off guy. Took 3 different scheduling for them to finally come out to fix a simple leak.
After they left our water temperature got screwed up. They forgot to readjust to water controls and causing me nightmare I found out.
This company was referred to me by American Home Shields. They said screw me and tells me to call AHS.
What a con. Update: I had a local repairman sent out yesterday he told me somebody broke the water knob and now it will cost me more money to repair the damage.
Story so untrue. You never asked for my tenant number.
You postpone twice on your appointment without giving me reasons why so 3 reschedules had to be done. And no I am not a slum landlord.
Stop accusing me of something unrelated to your work, instead do your job right and stop giving excuses and giving customers run arounds two times with no shows. I just had my home re piped by Andy Hernandez and his team.
Both days they arrived right on time, and cleaned up thoroughly at the end. They did a great job with minimal disruption inside my home.
They went above and beyond to ensure the job was done exactly how I wanted. We got Andy from Superior Plumbing to install ice maker line from garage to refrigerator.
Andy was very thorough in explaining the work required, talked to our installation company to understand specific requirements and even tried to convince them to use existing line. He gave a reasonable quote - explained how he came up with the price, didn't push us to accept it.
He also educated me on plumbing details. Overall very pleased with his service.
Definitely will reach out again to Superior Plumbing for future plumbing needs. The plumber was great! Courteous, and quick , and did a great job diagnosing and fixing the problem.
Mike and Ryan are fantastic, they fixed the two very tough to fix faucets for me. Mike also went all the way to take the whole sink out to fix an impossible rusty faucet.
What a man! I highly recommend them and would definitely use their service again. I should have given negative rating.
They called them self certified plumber but their simple diagnosis was wrong. and they charged us for wrong diagnosis.
I will not recommend to anyone. Great job on my plumbing.
Fast, efficient and very professional. I would give them 10 stars if I could!!!! Thanks for your help.
OMG Erasmo was a lifesaver. We were in the middle of a remodel and we had some crazy plumbing problems.
He came highly recommended and I am so happy that I found him. He and his assistant came to the house and took care of a difficult shower conversion.
Erasmo showed up on time and diagnosed our problem within minutes. He returned the next day and began doing what needed to be done.
I have already asked Erasmo to return to complete two more plumbing needs. He left the area neat & tidy at the end of the day.
He returned when he said he would and completed the job. You will be pleased if Superior Plumbing does a job in your home.
I trust him and his skills and workmanship. Superior plumbing: We have nothing but great words to say about the staff at Superior Plumbing.
Bill came over to our house on a Friday to help solve a plumbing issue we had. Not only was he thorough and super professional, he also did not leave our house until the problem was fixed! He was here for 7 hours!!! All this despite our landlord making it extremely difficult on Bill.
Furthermore, the work he did was clean and quiet! He was extremely courteous and kind, and thoughtful of our baby!!! Not only that, the entire staff were always accommodating and nice whenever we called. I highly recommend calling Superior plumbing next time you have a problem.
I know we will!!!! Prompt representative on the phone for the initial inquiry all the way through the fix. They have a 30-day guarantee; easily explained and addressed issue right away.
Highly recommend! Excellent service. Arrived earlier than expected time.
I had a clogged toilet, which Alex snaked very quickly; he told me the problem. I would highly recommend his services!! Excellent customer service!! Very friendly man.
If you are like me you have gone through yelp and asked around who to use. I used the Yelp Service and ran into Superior Pluming and boy was I super happy with the whole process.
I have quoted about 7 places total and Christian and the team were the only ones that found that I had a gas leak under my house!! Not one of the other "service providers" even caught this. RIght away we worked towards fixing this problem the next day.
Again Christian and the team were on time and helped get my house safe. Now on to my reason to quote Superior Plumbing.
I had to get my galvanized pipes replaced with Copper. New 50 Gallon Water heater.
They found that my previous plumbing team did NOT vent my laundry room toilet correctly. I had a leaky Pedestal Sink.
I had to replace my old laundry room sink as I had installed a service bucket sink and needed a proper vanity sink installed. Also my shower had almost ZERO pressure for hot water coming out of it.
Out of all the places I quoted Superior was right on with what I expected most all other quotes came higher and some DOUBLE. I had only 1 bid WAY underbid and I didn't feel comfortable at all with that provider.
After I gathered my timing and next expectations everyone at Superior Pluming helped me get my requirements all squared away. I thought I had to wait a few weeks to get on schedule to get all of this done NOPE.
I called on a Friday and next Monday Christian and the team got on all my needs. He worked the requirements like a doctor making sure that my house was NOT affected with any issues of down time.
We had hot water all the time we had running water it was such a great experience. He was able to update me via text during the process if I had any questions.
They came on time when we needed them and they got everything done FASTER than what was planned. AND They followed up and reached out after the service was done.
I greatly appreciate the service Christian and the team provided and I have finally found a pluming team that I can count on. STOP READING THIS AND CONTACT THIS TEAM AND GET THEM TO FIX WHAT YOU NEED!! YOU WILL NOT BE DISAPPOINTED!! We had to have our water heater replaced...
They worked closely with our Home Warranty Company to get the work approved and to get the work completed efficiently and timely. The technicians are very courteous and polite.
The work was done rapidly and everything was cleaned up before they left. Highly recommend Superior Plumbing.
Andy is absolutely the best! From the time, I reached out on Yelp for help to the time Andy came over and diagnosed/fixed our plumbing issue, our experience was nothing but top class. So the next time, I have a plumbing issue ( and I have a list that I need to get done) I will not look beyond Superior Plumbing and specifically Andy who is the nicest and most honest plumber you can find! Knowledgeable and responsive.
Needed to change the appointment date and they worked with me, no hassle. They communicated clearly, showed up when they said they would and worked with our home owner's insurance to replace our hot water heater in the same day.
They even gave us a deal since we are a repeat customer. They clearly care about doing a good job and making their customers happy.
Mark Juchim arrived promptly and was so nice. He was wearing his mask.
He very quickly determined I needed a new garbage disposal and was done in minutes. I so appreciate his respect for my time and his quick skill level.
Thank you so much! Erasmo transformed our old shower valve into a modern shower valve with repair kit. He did an excellent job; Very professional and cleaned up the mess after the job! My husband was impressed and we would like to use Superior Plumbing again.
We had a leak at the hose bib where our main water line entered the house. There are two pipes, one that is the water main, and another one (that was leaking) that services the old irrigation (we just bought the house, so we weren't sure which was which).
Each has its own shut off valve above ground. Superior Plumbing sent out a guy on short notice (bonus point!), but he spent several hours trying to figure out what to do, and eventually called his boss who tried to convince us in person that they would have to replace the entire water main, break up the driveway and sidewalk, and it would cost $8,000.
He also tried to convince us that we'd *have* to replace our water heater and piping to it - (what?!) Another plumber looked at it for 3 minutes, turned the shut-off valve to the irrigation branch of the leaking pipe, and our problem was fixed. The main line does not leak - and he was blown away that the previous (Superior) plumbers missed such an obvious fact.
Edit: Octavio called to apologize for his mistake. He was very nice, and I appreciated it.
However, it could have been an $8,000 mistake, so I feel the review must stay in place. I found Superior Plumbing through my Home warranty company.
They have been out to my home a few times to fix my clogged kitchen sink. When my kitchen sink gets clogged it backs up the laundry line, the sink, and the dishwasher.
The last time Superior came out I had the plumber tell me the reason this was happening was because I didn't have an air gap to the dishwasher. He literally got down on his hands and knees under the sink and showed me step by step what the problem was and how he would fix it.
He told me he could put an air gap in that day in about 20 minutes. He was true to his word.
Now I don't have to call the plumber out every 6 months to snake the drain! Superior Plumbing really saved me a ton of money! These guys are great and get the problem fixed. Had Octavio come over and clear out a very badly clogged shower drain.
Very professional and cleaned up the mess after the job! Will call them again, if needed.. Andy Hernandez is outstanding! I had two other plumbers out to my house for clogged pipes.
Both other companies could not handle the job. They told me I had a much larger problem than I actually had (taking advantage of my lack of plumbing knowledge).
Upon Andy showing up he assured me that he would not leave until my plumbing was in working order again. True to his word ,Andy had my system in working order in less than one hour.
There is something to be said for knowledgeable professionals, and that epitomizes Andy. Knowledgeable, professional, and kind.
I would recommend Superior Plumbing to all my friends and family. Thank you Andy!! Call Octavio for help.
He come in 15 mins & did an excellent job. He even did all the cleanup for me.
Definitely highly recommend. Our toilet finally died! Wouldn't flush and we tried to everything...snaked, plunger can boiling water and soap! Thank God we've got American Home Shield! Few of $75.00 and they sent Superior Plumbing.
Andy Hernandez came out ( we've had him out before too!) Checked everything and decided we needed a new toilet! Was gone for about 45mins...came back with new toilet put it in a everything was taken care of. Andy is a great guy! Definitely knew what he was doing! Less than a half hour later new toilet in and everything working great! Thanks Andy you ROCK!! Superior Plumbing is the best! I explained my situation to these folks and diagnosed the problem with my water heater for them over the phone, they sent someone out, took my money, told me back exactly what I told them, said they couldn't get a part and told me to go away.
I don't understand how you can do business like this and keep any customers. Great service! Andy showed a great amount of personal care for our issue and stuck with it until it was repaired.
We had a broken shower diverter and there was no markings on our product to show the manufacturer. We had been trying for over 3 years to get it fixed and had about 10 different plumbers come to look at it and not a single one was willing to do the work and reseach to find.
Many said they would look for the replacement part but never got back to us or if when we followed up with them they said they couldn't find the brand and couldn't fix it or didn't work on European brands etc. We had over 3 years of delays, excuses and no responses or call backs.
Several plumbers couldn't even figure out how to take the diverter cap off and so said we needed to cut into the dry wall on the other side of the shower wall. Finally Andy came along and even though he didn't know right away the brand he spent the time following up with his sources until he found the brand and parts, ordered them from England and once arrived came installed them.
This was all done through our home warranty company which dosen't pay their contracted repair companies for research time, only for installing and parts. Andy and Superior plumbing did this all on their own time to make sure we got our shower fixed.
It's partly because of not being paid for research that other plumbers made little to no effort to find the needed repair parts. Big thanks, 5 stars, and thumbs up to Andy and Superior Plumbing.
Called Superior Plumbing at 11:00am today, arrived promptly at 1:00pm. The Kitchen, Bathroom, and Bathtub sinks are now UNCLOGGED.
Fast, efficient, and took the time to explain what was being done.. Could not have asked for better service at the last minute.
Much appreciated! Took care of my water heater issue, thanks to Andy! Our water heater conked out one evening. Browsing thru Yelp, I was impressed with their very quick response time.
Scheduled a visit with them. Next day, I worked with Ryan and Mike from Superior Plumbing.
They did fast and quality work on replacing my water heater. In addition, they presented me a very competitive quote and reasonable cost making it easier to decide and work with them.
I had installed a clean out and we are noticed that it was not property installed from city inspection. We are in the moment to replace the clean out.
I requested to reimburse my expense for this improper clean out installation and waiting for response from this company.'''.
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“Would definitely recommend to anyone who needs plumbing service in the Las Vegas area.” according to 34 users
