McQuade Heating & Cooling Plumbing & Refrigeration

Recent reviews of McQuade Heating & Cooling indicate a divide in customer experiences, with prominent themes of commendations for service quality juxtaposed with frustrations related to communication and customer service. Positive sentiments largely revolve around the professionalism and expertise of the technicians, especially Mike, who is frequently named for his attentive service and thorough... Read more

Recent reviews of McQuade Heating & Cooling indicate a divide in customer experiences, with prominent themes of commendations for service quality juxtaposed with frustrations related to communication and customer service. Positive sentiments largely revolve around the professionalism and expertise of the technicians, especially Mike, who is frequently named for his attentive service and thorough troubleshooting skills. Customers appreciate that he takes the time to explain their options and answer questions, particularly for those new to home ownership. This thoughtful communication builds trust and fosters loyalty, as seen in several reviews that mention repeat business and recommendations to friends and family. Installation experiences seem positive with mentions of courteous teams who complete work efficiently while also cleaning up afterward. The gesture of sending flowers to customers after service is seen as a valued touch, contributing to a favorable perception of the company. The competitive pricing for installations compared to other companies also garners positive feedback. On the flip side, several negative reviews surface concerns regarding customer service, specifically the lack of prompt communication when customers reach out for assistance or to schedule service. Some users have commented on scheduling issues and significant delays in response time, particularly when it comes to follow-up visits to address problems left after installation. Another point of contention relates to pricing, with certain customers feeling that the costs for repairs were excessive compared to other quotes received from alternative service providers. Cases of perceived pressure tactics during service calls have raised red flags for some customers, fostering distrust and leading them to seek second opinions from other contractors. Overall, while McQuade Heating & Cooling is recognized for its skilled technicians and solid workmanship, the company may benefit from enhancing its communication protocols and addressing concerns regarding pricing transparency to mitigate customer dissatisfaction. Read less