Heaney Plumbing & Heating

Positively, numerous reviewers commend Heaney Plumbing & Heating for their prompt response during emergencies, noting that technicians arrive quickly, which is especially appreciated around holidays like Christmas. The professionalism and friendliness of the staff are frequently highlighted, further contributing to customer satisfaction. Many have reported successful and efficient repairs, which r... Read more

Positively, numerous reviewers commend Heaney Plumbing & Heating for their prompt response during emergencies, noting that technicians arrive quickly, which is especially appreciated around holidays like Christmas. The professionalism and friendliness of the staff are frequently highlighted, further contributing to customer satisfaction. Many have reported successful and efficient repairs, which reinforce the company's ability to handle urgent plumbing issues effectively. However, the recurring theme of overcharging casts a shadow over these positive sentiments. Several customers express frustration at perceived discrepancies between quoted prices and final charges, with some alleging that they were charged excessively for parts and service calls. Users have specifically mentioned feeling that they were misled regarding pricing during initial communications. This sentiment of being overcharged or receiving unexpected additional fees is prevalent, which negatively impacts customer trust. Communication issues also emerge as a point of contention. Several reviewers mention poor follow-up or lack of responsiveness from the company after service was initiated, leading to dissatisfaction. Discontent surrounding customer service interactions, including being left waiting for technician arrival and inadequate explanations regarding pricing and service decisions, seems to overshadow many otherwise positive service experiences. Overall, while Heaney Plumbing & Heating has built a reputation for prompt service and skilled technicians, serious attention to pricing practices and enhancing customer service communication can greatly improve their standing among customers and potentially lead to more consistent positive feedback. Read less