Edwards Plumbing and Heating of Troy

Edwards Plumbing and Heating shows significant inconsistency across reviews. While one 2019 review praised excellent diagnostic work and quality repairs on a sewer line project, two other reviews (from 2021 and 2019) document severe professionalism failures including missed service calls, poor communication, disorganized billing practices, and lack of proper documentation. The most detailed negati... Read more

Edwards Plumbing and Heating shows significant inconsistency across reviews. While one 2019 review praised excellent diagnostic work and quality repairs on a sewer line project, two other reviews (from 2021 and 2019) document severe professionalism failures including missed service calls, poor communication, disorganized billing practices, and lack of proper documentation. The most detailed negative review describes a four-year billing dispute with no itemized invoice provided and communication only through legal counsel. The company's professionalism score is heavily penalized by these documented failures in communication, organization, and responsiveness. Pricing concerns stem from lack of transparency and documentation rather than explicit overcharging claims. Read less