Edwards Plumbing and Heating of Troy

Analyzing the reviews, it's evident that there are several significant points that define customer sentiment towards Edwards Plumbing and Heating.Customer Service Issues: A recurrent theme in negative reviews is the poor customer service experience. Customers felt neglected, specifically referencing long waits and inadequate follow-up after service calls. The claim that the company is disorganized... Read more

Analyzing the reviews, it's evident that there are several significant points that define customer sentiment towards Edwards Plumbing and Heating.Customer Service Issues: A recurrent theme in negative reviews is the poor customer service experience. Customers felt neglected, specifically referencing long waits and inadequate follow-up after service calls. The claim that the company is disorganized resonates strongly, as many customers expected more timely and professional interactions.Billing and Documentation Problems: Several reviews lamented the company's lack of proper documentation and communication about billing. In one case, a customer received demands for payment years after the work was completed without ever having received an official invoice. This has fostered a sense of distrust among some customers, leading them to question the legitimacy of the business.Mixed Quality of Service: While there are isolated positive experiences highlighting effective problem diagnosis and repairs, as seen in the review regarding the sewer line, these sentiments are shadowed by the overwhelmingly negative experiences relating to significant repairs and subsequent customer service.Trust and Professionalism Concerns: The more negative reviews manifest a broader distrust toward the company due to unresolved issues, lack of transparency in billing, and overwhelming documentation that seems unprofessional. This raises a red flag regarding the professionalism expected of a service provider in their field. Overall, while there are instances of successful service engagements, the predominant sentiment points towards severe issues with organization, customer service, and trust, leading many to counsel against using Edwards Plumbing and Heating. It would be prudent for the company to address these systemic issues to improve their standing in the eyes of present and potential customers. Read less