Da Best Plumbing

Da Best Plumbing has a deeply mixed record across all four dimensions. Positive reviews highlight punctual arrivals, polite technicians, and fair pricing on straightforward jobs, but these are substantially offset by serious negative experiences including alleged deceptive upselling, a threatening voicemail from a supervisor, rude customer service on the phone, double-billing without resolution, a... Read more

Da Best Plumbing has a deeply mixed record across all four dimensions. Positive reviews highlight punctual arrivals, polite technicians, and fair pricing on straightforward jobs, but these are substantially offset by serious negative experiences including alleged deceptive upselling, a threatening voicemail from a supervisor, rude customer service on the phone, double-billing without resolution, and technicians who pushed unnecessary replacements rather than attempting repairs. Professionalism is the most heavily penalized dimension due to the documented supervisor threat, phone hang-up incident, and dismissive attitude reported by multiple reviewers. Pricing is also significantly dragged down by multiple credible accounts of inflated estimates and unnecessary work recommendations. Project completion scores moderately because several jobs were finished satisfactorily, but instances of incomplete diagnosis, abandoned problem-solving, and a $22,000 fraudulent estimate weigh heavily against it. Experience scores similarly mixed, with some reviewers praising technical competence while others describe technicians who refused to attempt repairs or provided demonstrably incorrect assessments. Read less