American Plumbing Heating & Cooling

Upon analyzing the reviews, a clear dichotomy emerges between those satisfied with plumbing services and numerous complaints regarding air conditioning installations and repairs. Positive sentiments mostly stem from encounters with plumbing work, where customers praised the company for attentiveness, quality craftsmanship, and courteous behavior. Reviewers emphasized effective communication, timel... Read more

Upon analyzing the reviews, a clear dichotomy emerges between those satisfied with plumbing services and numerous complaints regarding air conditioning installations and repairs. Positive sentiments mostly stem from encounters with plumbing work, where customers praised the company for attentiveness, quality craftsmanship, and courteous behavior. Reviewers emphasized effective communication, timely services, and overall trustworthiness when it comes to plumbing-related issues. Conversely, the feedback regarding air conditioning work is significantly negative, revealing what many describe as gross negligence in installation and an overall lack of skilled workmanship. Numerous reviewers reported significant inadequacies, including improper installations that led to units malfunctioning or leaking. One review detailed an alarming level of carelessness, identifying major safety hazards like exposed wiring and inadequate structure to support ductwork. Another recurring theme in the negative reviews is the company's customer service following installation troubles. Numerous customers expressed frustration over what they described as dismissive attitudes towards their legitimate concerns, resistance in providing refunds or resolving issues, and a prolonged timeline for critical repairs. This has left several customers feeling vulnerable and disregarded, generating an overall sentiment of bitterness, particularly among those who felt compelled to seek resolution on multiple occasions. In conclusion, American Plumbing Heating and Cooling appears to excel within plumbing services and encounters that require quick turnaround with effective solutions. However, their reputation suffers significantly from problematic air conditioning service, characterized by poor workmanship and inadequate customer support, suggesting an urgent need for improved operational practices, especially regarding AC installations and repairs. Read less