Thornton Brothers Inc. Sewer & Septic Service

This company demonstrates solid professionalism and technical expertise, with multiple reviews praising courteous staff and quick response times. However, significant concerns emerge around pricing fairness and project completion reliability. A critical 1-star review from December 2021 reveals a major ownership change that degraded service quality, with the new owners charging nearly double previo... Read more

This company demonstrates solid professionalism and technical expertise, with multiple reviews praising courteous staff and quick response times. However, significant concerns emerge around pricing fairness and project completion reliability. A critical 1-star review from December 2021 reveals a major ownership change that degraded service quality, with the new owners charging nearly double previous rates, failing to properly diagnose issues on the first visit, and displaying unprofessional behavior when disputes arose. Earlier reviews (2015–2018) were consistently positive, but the company's trajectory has declined substantially. The WW Score reflects this mixed history weighted toward recent negative performance. Read less