Pro’s Plumbing and Sewer

Pros Plumbing presents a deeply mixed and largely concerning picture across all four dimensions. Professionalism is severely damaged by multiple reviews citing an unreachable voicemail box, failure to return calls, a false advertising claim about 24/7 emergency services, and a disturbing report of sexual harassment by an employee — these are serious, specific, and credible complaints that heavil... Read more

Pros Plumbing presents a deeply mixed and largely concerning picture across all four dimensions. Professionalism is severely damaged by multiple reviews citing an unreachable voicemail box, failure to return calls, a false advertising claim about 24/7 emergency services, and a disturbing report of sexual harassment by an employee — these are serious, specific, and credible complaints that heavily drag the score down despite two positive reviews praising responsiveness and scheduling. Project completion is similarly troubled: one major job resulted in both installed pumps failing within two years, a backup pump was installed incorrectly, and an original job (outside faucet) was left leaking even after a callback visit. Pricing receives a middling score because while two reviewers praised fair or competitive pricing, one reviewer explicitly called out a dishonest hidden charge and another paid $2,075 for work that failed and may have involved warranty misrepresentation. Experience scores low-to-moderate because the two positive reviews describe competent, quality work, but the sump pump installation failure and the report of an apprentice needing the customer's own tools suggest inconsistent and sometimes poor technical execution. Read less