Laski And Sons Plumbing & Heating

The reviews for Laski And Sons Plumbing & Heating reveal a predominantly negative sentiment. Customers express dissatisfaction regarding communication, transparency in pricing, and perceived overcharging for services rendered. Issues with billing and the quality of service have left reviewers feeling frustrated and disillusioned, suggesting a need for improvement in customer service and pricing st... Read more

The reviews for Laski And Sons Plumbing & Heating reveal a predominantly negative sentiment. Customers express dissatisfaction regarding communication, transparency in pricing, and perceived overcharging for services rendered. Issues with billing and the quality of service have left reviewers feeling frustrated and disillusioned, suggesting a need for improvement in customer service and pricing strategies. Detailed Sentiment Analysis The reviews indicate a strong feeling of discontent among customers, primarily focused on three critical areas: communication, pricing, and service quality. Multiple customers reported difficulty receiving quotes despite repeated requests, highlighting a significant communication barrier. Additionally, there were complaints about being overcharged, specifically regarding hourly rates and parts prices, which appeared to be considerably higher than those found at major retailers like Home Depot and Menard's. Furthermore, the lack of an invoice further compounded customer frustration, signaling issues in billing practices and potentially affecting the perceived legitimacy of the transaction. Collectively, the reviews portray a company struggling with essential operational aspects, and significant improvements are needed in customer engagement and pricing transparency to enhance overall customer satisfaction. Read less